Not resolved

Order#: 143416 - My experience with Balsam Hill has gone from bad to worse.

Firstly I placed the order with them on the Friday the 5th December. I sent an email on Monday the 8th December asking for an update on an estimated delivery and I had no response. I then checked my online account and I was provided with a tracking number. Their website clearly states that this item was shipped with FedEx however it was a Yodel tracking number. After spending hours on the phone to FedEx and Yodel we worked out that the tracking number was incorrect and should not start with letters "Yodel-J". I dread think what my mobile phone bill will be this month after being on hold for so many hours to 0845/local rate numbers.

I then emailed again on Thursday the 11th December and they responded a day later. I understand that Yodel are having massive issues with the volume of deliveries and they kindly credited me with £30 due to the delivery taking so long.

I have tried contacting them at least four times a day during working hours and there has been no response on the telephone.

The tree arrived on Friday 12th December and its not the one I added to the basket originally. The one I wished to purchase and originally added to my basket was a 6.5ft BH Fraser Fir Candlelit LED. The tree that has arrived is a 7ft Vancouver Spruce Candlelit LED. I'm not sure how this mix up has occurred.

I have a two year old daughter who has been waiting very eagerly to decorate her Christmas Tree. I am massively desperate to get this matter rectified. I'm even thinking of booking a day off work and driving down to their warehouse to get this tree exchanged but they won't answer my calls

There is NO RESPONSE from their customer service team. Having spent almost £300 I am very disappointed. I feel like I've been ripped off just before Christmas and my daughter hasn't had the Christmas experience that she deserved. Avoid this company - don't go through the same experience.

Reason of review: Poor customer service.

Monetary Loss: $600.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service, Product or customer service, Late delivery, No answer on the phone, No response from emails.

Had an Experience with Balsam Hill?

Write a review


Terms of Service
Post Comment

You May Also Like

Pink Sugar XO - - website shut down for stealing from customers Pink Sugar XO "Jessica Zamarron's website, her former ecommerce site got shut down because she stole money from innocent buyers and failed to send out bikinis or dresses. She claims on her..." Read more EBAY & SOME SELLERS WILL DO ANYTHING TO MAKE MONEY ANYWAY THEY CAN EVEN BY SUPPORTING KNOWN SCAMMERS Ebay "I have filed several complaints against EBAY for the sneaky way they make money & just how "Crooked" they really are. This is another complaint only this one is..." Read more Pink Sugar XO owner Jessica Zamarron Arrested for accepting stolen credit cards! Pink Sugar XO "Jessica Zamarron of Pink Sugar XO arrested for using stolen credit cards obtained by mail thieves Aret and Frances Frangulyan. They pilfered over 759 credit card statements in their..." Read more Balsam Hill- Excellent service, terrible product Balsam Hill "They have great service, arrived before the arrival date, packed well and lots of extras-- the problem? Horrible product! Really? Is it that hard to make a nice tree? Add..." Read more Lazada Philippines - LAZADA PH Defective Phone Return Item Refused Lazada Philippines "hello, good day. bakit nyo di tinanggap yung return refund ko.meron akong mga screenshots please re-evaluate nag refer kayo sa lbc ng padala, eh nadelay ako ng padala kasi may..." Read more ONE WORLD VAN LINES - Had I known I would havve Run as fast as I could ONE WORLD VAN LINES "No interstate license at time of move. No proof of weight Cost increased over $1000 dollar Unlike the first report I would have been better off if they had cancelled...." Read more 24 Hour Wristbands - Lanyards are USELESS 24 Hour Wristbands "I ordered 500 lanyards for one of my good customers from them, and they SUCK! Within days of using them the logos rub off the fabric. Their response is "these..." Read more Resella Pharmaceuticals - Fake company , please local police should arrest them Resella Pharmaceuticals "in july i bought 5x Calcium Hydroxyapatite Microsphere Gel with order number #2635 with track number UA377288431US and UA377288431US using usps, however my package never come until now, i try..." Read more