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We bought an 1800.00 Vermont white spruce tree in November 2010. By the next year bulbs were burning out.

For the next couple years we would buy replacement bulbs. By 2015 the bulbs were always "temporarily sold out" according to the website. So this year after finding a customer service rep that could speak reasonable English, I was told that they do not offer those bulbs anymore, and that I should just go to the store and buy some. That's fine, but the problem the base on their bulbs are unique to their tree.

If anyone knows where to find a replacement bulb please post Very Disgusted. I would not recommend this company to anyone

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

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Caesar Tks

Some light strands out, all I want is a wiring diagram or schematics of a light string..you canโ€™t trace them on the tree,some wires skip and some wires double back on themselves..canโ€™t find out what a master bulb does...itโ€™s like everything is highly classified and you donโ€™t have clearance to get classified !!!!

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