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1.0

Bought first tree and found that remote did not work and when, after an hour of troubleshooting with two Balsam Hill technicians, bypassed the remote controller and plugged into an extension cord only to find out that there were numerous sections of lights that were not lit. Troubleshot that by changing numerous fuses to no avail.

Tech agreed that tree was defective and new tree was sent. By the way, was disconnection by one tech and was told by last tech that I would be contacted in 24 to 48 hours. Never happened. I had to call them a week later to get action taken .

New tree arrives and lights on top section not working. Once again, first tech spends 30 minutes with me to trouble shoot and disconnects me. Have to tell story all over to next person who after another session of troubleshooting tells me that they need to replace the top section of tree. Tells me that I will hear from someone within 24 to 48 hours.

Once again, this did not happen. I called today and was told that I am on the backorder list and will receive my replacement in summer or fall. No sincere apology so I asked to speak with a member of management who was very polite and apologetic but not willing to take any action to make things right, such as offer a refund or extend warranty. There pervasive culture here that has no interest in accommodating there customers.

I would never put myself through all of this again. I do not recommend dealing with this company.

Reason of review: Poor customer service.

Monetary Loss: $536.

Preferred solution: Price reduction.

Balsam Hill Cons: Almost everything about your company.

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