Dealing with this company trying to get a defective section on a $2000 tree fixed or replaced has been the absolute worst experience I've EVER had!!! I've been lied to, told a replacement tree, then section would be delivered to my home within days, and now, weeks and weeks later, still nothing!
The latest is they want me to pay $500 to the shipping company to have the replacement delivered, becasue I live on a property and they can't drive into my driveway!! Despite the fact the first tree was delivered to my front porch at no additional cost. I've had a dozen calls with them now and they said maybe they can send me a replacement section in the fall of next year!!!!!
The most inept, and appears to be unethical company I've done business with. Predicated on my experience, I would NEVER recommend anyone buy anything from Balsam Hill.
Product or Service Mentioned: Balsam Hill Christmas Tree.
Reason of review: Damaged or defective.
Monetary Loss: $2300.
Preferred solution: Deliver product or service ordered.
I didn't like: Being lied to about replacements being shipped to my home.