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Got my Stratford Spruce. It looked nothing like the online photo, even after working the branches for 2-plus hours.

Called customer service. Spent 2.25 hours online with "Jay," who was snotty, rude and just kept reading the script rather than listening to my complaint. Soon, I just wanted my FULL refund back, but they wanted to deduct $25 for return shipping. Had I just changed my mind about the product, maybe that would have been fair - but the pathetic, skimpy thing they sent was nothing like the online photo.

It took me three customer reps and 2.5 hours, but I badgered them into a full refund. They are overpriced and way overrated, although judging by the ratings here, they are being outed for their cheap products, overblown prices and poor customer service.

Product or Service Mentioned: Balsam Hill Stratford Spruce Christmas Tree.

Reason of review: Poor customer service.

I liked: Ease of assembly, Online product appearance.

I didn't like: Lack of customer service, Charge for return shipping.

Company wrote 0 private or public responses to the review from Nov 07, 2016.
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Hixson, Tennessee, United States #1241696

You tree looks like mine....a cheaply made piece of garbage. This is a poor excuse for a quality company/tree!!! Never again will I fall for all the PR and BS!

Concord, California, United States #1240140

Good for you not paying SH for returns! Yes, they ship for free, but it's already built into the price of the tree anyway!

Sorry they were so bad. I've had good luck when issues have arisen...

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