Featured Not resolved
2.7
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
2 comments

Got my Stratford Spruce.It looked nothing like the online photo, even after working the branches for 2-plus hours.

Called customer service. Spent 2.25 hours online with "Jay," who was snotty, rude and just kept reading the script rather than listening to my complaint. Soon, I just wanted my FULL refund back, but they wanted to deduct $25 for return shipping. Had I just changed my mind about the product, maybe that would have been fair - but the pathetic, skimpy thing they sent was nothing like the online photo.

It took me three customer reps and 2.5 hours, but I badgered them into a full refund.They are overpriced and way overrated, although judging by the ratings here, they are being outed for their cheap products, overblown prices and poor customer service.

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Balsam Hill and uploaded picture s. The most disappointing about balsam hill stratford spruce christmas tree from Balsam Hill was lack of customer service and charge for return shipping , but reviewer liked ease of assembly. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Balsam Hill.

Check out the best and the worst companies in Auctions and Internet Stores category for more informed decision or compare Balsam Hill to other companies on our site.

Had an Experience with Balsam Hill?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Uv48a1
Hixson, Tennessee, United States #1241696

You tree looks like mine....a cheaply made piece of garbage. This is a poor excuse for a quality company/tree!!! Never again will I fall for all the PR and BS!

Anonymous
Concord, California, United States #1240140

Good for you not paying SH for returns!Yes, they ship for free, but it's already built into the price of the tree anyway!

Sorry they were so bad.I've had good luck when issues have arisen...

You May Also Like

Balsam Hill - TERRIBLE EXPERIENCE Balsam Hill "This is my first consumer review ever written because I feel so strongly about the disappointing, terrible experience I had with Balsam Hill. I decided to splurge and pay a..." Read more Tidebuy - DO NOT BUY FROM HERE! Poor quality of dress bought from here. Tidebuy "I bought a dress from this company and received it on Wednesday (11/5/14) as soon as I opened the package and held it up, I knew something was wrong. ..." Read more Balsam Hill - Dirty, Defective, Repacked/Returned Tree passed as New Balsam Hill "Received Tree with greased (black) and scratched remote (see photos), top two sections had been crushed to pack. None of the Clear and Colored lights worked. I called..." Read more Balsam Hill- Excellent service, terrible product Balsam Hill "They have great service, arrived before the arrival date, packed well and lots of extras-- the problem? Horrible product! Really? Is it that hard to make a nice tree? Add..." Read more Trobbles to get my package at FedEx Fedex "Fedex disappeared with my package I was at an academic congress and I got a business book as a gift. This company sent me the FedEx book and emailed me..." Read more Oceans6 - Racially harassed by this sleaze-bag you employ Oceans6 "Truck parked illegally at McDonalds so I tell the guy in the pics that the truck shouldn't be parked there. He started up by telling me to go back to..." Read more Mattress Firm - Great salesman, lousy mattresses Mattress Firm "Phil Hudson, the manager of the Plymouth, MA Mattress Firm, has been wonderful and solicitously professional, trying his best to get me not only a good deal but a good..." Read more The Bradford Exchange United Kingdom - Very Poor Product The Bradford Exchange United Kingdom "I purchased a Gold plated ring from them last October for a 60th Birthday present for my mum. She didn't start wearing it until 6th December and it already looks..." Read more