Balsam Hill - Shoddy product, bad service
Got my Stratford Spruce.It looked nothing like the online photo, even after working the branches for 2-plus hours.
Called customer service. Spent 2.25 hours online with "Jay," who was snotty, rude and just kept reading the script rather than listening to my complaint. Soon, I just wanted my FULL refund back, but they wanted to deduct $25 for return shipping. Had I just changed my mind about the product, maybe that would have been fair - but the pathetic, skimpy thing they sent was nothing like the online photo.
It took me three customer reps and 2.5 hours, but I badgered them into a full refund.They are overpriced and way overrated, although judging by the ratings here, they are being outed for their cheap products, overblown prices and poor customer service.
Review about: 7 5 Foot Stratford Spruce.
I liked: Ease of assembly, Online product appearance.
I didn't like: Product nothing like online photo, Lack of customer service, Charge for return shipping.
Review #950930 is a subjective opinion of a user.