Placed order for artificial tree on Nov. 20; order shipped from Balsam Hill on Nov.
22nd. Delay due to holiday during shipping. Tree arrived Nov. 28th, top damaged.
Contacted Balsam Hill immediately and was assured a replacement would be shipped right away. Three days later,following several follow up calls, live chat sessions, and basically receiving customer service runaround, the replacement tree was approved for shipping. I asked to upgrade shipping in order to receive tree in time for Christmas party, and am willing to pay more, but Balsam Hill representative said they could not.
Their standard shipping is 5-7 business days. If you want a working artificial Christmas tree delivered in time for your Christmas festivities, do not order from Balsam Hill.
Product or Service Mentioned: Balsam Hill Shipping Service.
Reason of review: Damaged tree not replaced quickly.