We purchased a 9ft "Baby Redwood Flip-tree" from Balsam Hill and loved it when we first purchased it. However, when we put it up the second year we noticed that it had a 10 degree slant and that the safety strap at the bottom of the tree wouldn't close.
After working with customer service for almost 6 hours to find out what was wrong and get some resolution, they finally offered a warranty replacement of the tree, but not until next fall. (Seriously?!?!) They literally suggested that we use duct tape or velcro in the meantime to ensure the tree didn't collapse and fall on one of us or our children. I spent another two hours on the phone with one of their service managers for resolution, all to no effect.
For a company offering premium products for premium prices, their approach to customer service is horrendous. DO NOT BUY.
Reason of review: Poor customer service.
Monetary Loss: $1200.
Preferred solution: Deliver product or service ordered.