Bruce S Ear

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bradley, Illinois

I received my replacement for section 1 but now only 1/3 of it remains lit and section #2 only 1out of 4 remains lit plus section #3 1/3 of itis out . Plus you promised to send me a replacement for i

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for it in 2024 ??? I guess you do not stand behind your product !!000000000000000000000000000000000000000000
View full review
Loss:
$850
Pros:
  • Look of good
Cons:
  • Does not stand behind product nor their word

Preferred solution: Full refund

User's recommendation: they don"t stand behind their product

Cindy C Dse

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Redwood City, California

To save others heartache and money

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Balsam Hill - To save others heartache and money
Original review Nov 17, 2023

Just a warning: I got scammed by the Balsam Hill company. I bought a tree on sale for $1600.00 and less than a year later, most of the lights went out.

They gave me a very hard time about replacing it and even suggested that I go to Home Depot and buy more lights to put on there. Finally I got them to replace it but they wanted the original tree back. My poor husband and I had to wrestle a 9 ft tree into 2 refrigerator boxes and return. They then sent me a replacement tree that was $300.00 cheaper because mine was out of stock.

The new tree lights lasted 1 year again! That time when I called they said we dont warranty replacements. So in other words, they replaced my defective tree, with another defective tree. Their customer service is horrible.

I would never buy anything from them again.

We thought we were investing in a tree to last for many years. Not the case. This year we are going to cut all of the lights off and restring. We have to try to get our moneys worth.

For 2 older people, this is very difficult work. Very sad that they do not stand behind their products.#balsamhill

View full review
Loss:
$1600
Pros:
  • Beautiful trees
Cons:
  • Lights go out and they know this is a problem

Preferred solution: Full refund

User's recommendation: Buy a Costco tree! Or anyone else’s.

2 comments
Guest

I want my merchandise

Ajay A Yai

Sar mera WhatsApp account band ho chuka hai fir se khulne ke liye kya karna hai yahi mera number se 9589 **** number se Khulna chahta hun kya karna hai

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Erin S Xsm

Master bulbs run the tree and you cannot buy them anywhere. That’s BS for such an expensive tree.

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Balsam Hill - Master bulbs run the tree and you cannot buy them anywhere. That’s BS for such an...
DoTwo master bulbs blew on the bottom of my tree. This controls all strands on the tree and you cannot find them anywhere! The sites they give you thru customer service do not sell them. Come to find out they actually do not sell them. Thats bad service and frankly poor quality as my tree from target thats ten years old still freakin works. Low bar, Balsam Hill.
View full review

Preferred solution: Master bulbs - I would even buy them

User's recommendation: Don’t buy

Cindy C Dse

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Newark, Delaware

Terrible product

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Balsam Hill - Terrible product

Just a warning: I got scammed by the Balsam Hill company. I bought a tree on sale for $1800.00 and less than a year later, most of the lights went out.

They gave me a very hard time about replacing it and even suggested that I go to Home Depot and buy more lights to put on there. Finally I got them to replace it but they wanted the original tree back. My poor husband and I had to wrestle a 9 ft tree into 2 refrigerator boxes and return. They then sent me a replacement tree that was $300.00 cheaper because mine was out of stock.

The new tree lights lasted 1 year again! That time when I called they said we dont warranty replacements. So in other words, they replaced my defective tree, with another defective tree. Their customer service is horrible.

I would never buy anything from them again.

We thought we were investing in a tree to last for many years. Not the case. This year we are going to cut all of the lights off and restring. We have to try to get our moneys worth.

For 2 older people, this is very difficult work. Very sad that they do not stand behind their products.#balsamhill

View full review
Loss:
$1500
Pros:
  • Beautiful trees
Cons:
  • Dont stay lit

Preferred solution: Full refund

User's recommendation: Do NOT buy from them.

1 comment
Guest

You’ve posted this same complaint four days ago.

Maribeth D Umc

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unhappy with customer service requested

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Balsam Hill - Unhappy with customer service requested

I purchased 2 strands of garland recently. On the day they were delivered, I received a coupon code for an additional 10% off a purchase.

When I called the customer phone number, I had the displeasure of speaking to Maria, who was rude and unhelpful.

All I would like is a 10% adjustment on the order I just placed. (Order #J10025****)

It's not a lot to ask.

If your company is not willing to do that, as Maria told me, I have then purchased my last Balsam Hill product.

You can go ahead and take me off all your mailing lists. With what you charge for your products, the level of customer service ought to be way higher.

What happens next is entirely up to you.

View full review
Pros:
  • Good products
Cons:
  • Crap customer service
  • Very expensive

Preferred solution: Price reduction

User's recommendation: Good products, but expensive and crap customer service

4 comments
Guest

What a piece of garbage you are. That offer was a reward/thank you because you made a purchase.

If you can’t afford the garland, send it back. You need to stay away from people.

Maribeth D Umc
reply icon Replying to comment of Guest-2431442

Screw you.

Guest
reply icon Replying to comment of Maribeth D Umc

No thanks heifer

Guest
reply icon Replying to comment of Guest-2431442

really

View more comments (3)
Jean W Ywe

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Verified Reviewer

Not helpful at all with lighting issue, told me to find an electrician!!

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Lights burning brighter on one pre-lit strand, also VERY HOT to touch. Not helpful at all with lighting issue, told me to view videos and then to find an electrician!!
View full review

User's recommendation: Buy elsewhere

Stacey M Wdp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Christmas trees

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Balsam Hill - Christmas trees
I ordered from your site on 10/15/23...i have yet to get anything, plus get anyone to return my emails My accountwas charged immediately!!!.
View full review
Loss:
$30

Preferred solution: Deliver product or service ordered

1 comment
Guest

You ordered from a fake site. This came across as a Facebook feed selling $400!trees for $30 something. Suggest you change your credit card….

Christ Uhk

Problem with tree setup

I had an unexpected issue during the setup process. I got very quick and helpful advice on a Sunday. Thanks!
View full review
Anonymous
map-marker Marion, North Carolina

Where's my order

A representative there said my order was invalid that I ordered from a fake website so I just lost my money and will have no tree for my grandkids. And I was on my own. . Click Sad
View full review
1 comment
Guest

I too ordered from this site and stopped and replaced my credit card. If a $400-600 tree sells for $40 or less it’s too good to be true.I knew better.

I did buy the real tree some time ago.

The bigger issue is the light bulbs are not replaceable once you use the ones they give you. I have just spent an entire day trying to find a bulb that matches with no luck.

Anonymous
map-marker Wolfeboro, New Hampshire

Do not stand by product

We purchased a tree a few years ago that came with a transformer box that controlled the color and pattern like chasing, twinkling, or still lights. I spent over an hour with customer service and a supervisor telling me they could not help me. I spent over $450.00 on this tree it was on sale. Now I know why they no longer sell that tree. I would think to spend that much on an artificial tree that they would be more accommodating. They do not stand by their product. If you ask me, they are just like any regular prelit tree you purchase at any department store.
View full review

User's recommendation: They do not backup their product.

Anonymous
map-marker Marion, North Carolina

Where's my order

Balsam Hill representative said my order was.not valid that I had order Ed from a fake website,lost my money and no tree coming and I was on my own ...click
View full review

User's recommendation: Watch out for fake website on Facebook

Eleanor K Pzw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Couldn't order - gave credit card info for blue spruce 6' tree

Couldnt get confirmation of order for 6 blue spruce tree with lights. Gave credit card info. Waiting for confirmation
View full review

Preferred solution: Deliver product or service ordered

Saydi Guk
map-marker Fredericksburg, Virginia

I just want to talk to a representative.

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I just ordered a 55 classic blue spruce tree on 5/4:2023 around 2:30 pm (order number 202305****72792)with sparkling light show. When I received the email it stated that I bought the unlit tree. That was not what I ordered!!! Please send the sparkling light show version. Thank you. Joann Wyant 10004 Crystal Palace Lane Apt. 105 Spotsylvania, Virginia 22553
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E-commerce Talks

Art for Your Home Not Museums

Mar 7, 2022

Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.

David Afremov
David Afremov

David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.

Dennis W Okg

Tree was not delivered

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Ordered a tree paid for it to be sent to my vacation home. The tree was never delivered . Never heard back from them .
View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Stay on top of your order

Abigayl Rjw

Unsatisfied. Tree has not been delivered and it’s been 4 months

Ordered a tree gon some confirmation it was being delivered but has not arrived Totally pissed when i called customer service and they said they have no record of the purchase.
View full review
Loss:
$70

Preferred solution: Full refund

User's recommendation: Don’t buy on line…you’ll get scammed

Linda O Ykv
map-marker Knoxville, Tennessee

Order. Trying to place an order.. it says the order has been received, but the payment has not been confirmed! I cannot get past that! I have no worries about my payment ability!

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I am trying to place an order. I get the message that the order is received with the payment has not been confirmed. I have no question about my ability to for the payment to be confirmed! I have not been able to get in touch with anyone! Please help!
View full review

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