customer service tree service customer lights christmas trees order replacement christmas tree
Most helpful review
1.2
Details
Horrible Customer Service and quality control - Balsam Hill review
I ordered the "most realistic" 9ft Clear LED fir. I waited years to afford this tree. When it arrived, I immediately noticed one of the lower sections was broken at the plug. See photo. I contacted Customer service that same day. They assured me a replacement order FOR...
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1 comment
Anonymous
#1786546

I have had a similar experience.

Featured
Review
#1702126 Review #1702126 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1099
Preferred solution
Let the company propose a solution

Beautiful tree | Balsam Hill review from Bourne, England

5.0
Details
Sent replacement plus some money off
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Review
#1748829 Review #1748829 is a subjective opinion of poster.
Product
Balsam Hill Classic Blue Spruce Christmas Tree

Don't buy if your neighbor has one | Balsam Hill review

Don't buy if your neighbor has one
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Review
#1739683 Review #1739683 is a subjective opinion of poster.

Remotes All on Same Channel - Turning On/Off Neighbors Tree | Balsam Hill review

2.8
Details
Neighbor has a Balsam Tree. My remote turns on/off his tree and his turns my tree on/off as well. I called the factory to get a different channel remote but they said all remotes are on the same frequency.
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Review
#1739679 Review #1739679 is a subjective opinion of poster.
Product
Balsam Hill Christmas Tree
Pros
  • Nice tree
Cons
  • Remotes on same frequency
Reason of review
Poor customer service
Preferred solution
None

Dreadful, Dreadful Dreadful! | Balsam Hill review from London, England

1.0
Details
I made a mistake and ordered a Kensington flat back tree on a Friday evening and have spent the week and a half trying to cancel the order. Woeful customer service- really couldnt be *** - and I have just received an email to let me know that its going to be 30 days before I get my money in my account!!!! Why? have I slipped into a time warp? It would be quicker if they attached the cash to a carrier pigeon and fly it across the Atlantic ( or from The Philippines) Never, ever again
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Review
#1733892 Review #1733892 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$149
Preferred solution
Full refund

This place is a complete joke! | Balsam Hill review

1.0
Details
This place is a complete joke! I bought a $700 tree that ended up being defective and after dealing with their USELESS customer service department a replacement was finally ordered. Fast-forward 3 weeks later and I still don't have a replacement tree for the holiday terrible customer service and cheap craftsmanship with a big fat price tag spend your money elsewhere or you'll regret it! This place is a complete joke!
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Review
#1729232 Review #1729232 is a subjective opinion of poster.
Product
Balsam Hill Classic Blue Spruce Christmas Tree
Cons
  • Product
  • Wait time on hold and lack of follow up
  • Customer service was terrible
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Balsam Hill Christmas Tree
  • Balsam Hill Complaints
  • Balsam Hill Scam
  • Balsam Hill Customer Service
  • Balsam Hill Rip Off

Never buy anything from here | Balsam Hill review from Charlotte, North Carolina

2.0
Details
Customer service is super unhelpful
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Review
#1728404 Review #1728404 is a subjective opinion of poster.

Stay Away | Balsam Hill review from Ashburn, Virginia

1.7
Details
Way too much for a product of this type. Doesn't look like a real tree as advertised. Customer service sucks!
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Review
#1727174 Review #1727174 is a subjective opinion of poster.
Product
Balsam Hill Vermont White Spruce Christmas Tree
2.8
Details
We were looking to replace a 16 year old incandescent Christmas tree with an up-to-date LED type. Our extensive research pointed to Balsam Hill to order our new tree. What a mistake. The first tree arrived before Thanksgiving damaged. The bottom of one of the sections...
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Review
#1725861 Review #1725861 is a subjective opinion of poster.
Product
Balsam Hill Fraser Fir Christmas Tree
Reason of review
Bad quality
Loss
$1
Preferred solution
Full refund

Don’t waste your money! | Balsam Hill review from Springfield, Massachusetts

$3000 spent on four Christmas trees, lights worked for two Seasons..... pure ***
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Review
#1725543 Review #1725543 is a subjective opinion of poster.
Product
Balsam Hill Christmas Tree

Contact Balsam Hill Customer Service

Website:
Mailing Address:
50 Woodside Plaza, Suite 111
Redwood City, California 94061
United States
Phone:
(888) 552-2572
All Balsam Hill Contacts

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Their Wreaths and Garlands are TOP NOTCH!!!!!!!!!!! | Balsam Hill review

5.0
Details
Bethlehem is a company I will never purchase from ever again. I misplaced a timer instruction sheet, it was only 1 single sheet of paper and Bethlehem would not give me the time of day regarding this issue. So then I called QVC and told them the situation and QVC told me to contact Bethlehem Lights. I informed QVC what Bethlehem Lights had done to me and QVC Customer Service told me they no longer do business with Bethlehem Lights. So, there you have it!!!!!!!!!!! Plus Balsam Hill is much, much more better with their Customer Service than Bethlehem Lights.
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Review
#1725203 Review #1725203 is a subjective opinion of poster.
Product
Balsam Hill Christmas Decoration
Reason of review
Good customer service