Balsam Hill
Balsam Hill Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Balsam Hill has 1.9 star rating based on 246 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Website, Beautiful look, Look of tree.
Cons: Customer service, Customer service follow through, Defective merchandise.Recent recommendations regarding this business are as follows: "they don"t stand behind their product", "Buy elsewhere", "Don’t buy", "Watch out for fake website on Facebook", "They do not backup their product.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Balsam Hill has 1.9 star rating based on 246 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Website, Beautiful look, Look of tree.
Cons: Customer service, Customer service follow through, Defective merchandise.Recent recommendations regarding this business are as follows: "they don"t stand behind their product", "Buy elsewhere", "Don’t buy", "Watch out for fake website on Facebook", "They do not backup their product.".
Most users ask Balsam Hill for the refund as a solution to their issues.
Review authors value the most Website and Diversity of Products or Services. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bradley, IllinoisI received my replacement for section 1 but now only 1/3 of it remains lit and section #2 only 1out of 4 remains lit plus section #3 1/3 of itis out . Plus you promised to send me a replacement for i
- Look of good
- Does not stand behind product nor their word
Preferred solution: Full refund
User's recommendation: they don"t stand behind their product
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Redwood City, CaliforniaTo save others heartache and money
Just a warning: I got scammed by the Balsam Hill company. I bought a tree on sale for $1600.00 and less than a year later, most of the lights went out.
They gave me a very hard time about replacing it and even suggested that I go to Home Depot and buy more lights to put on there. Finally I got them to replace it but they wanted the original tree back. My poor husband and I had to wrestle a 9 ft tree into 2 refrigerator boxes and return. They then sent me a replacement tree that was $300.00 cheaper because mine was out of stock.
The new tree lights lasted 1 year again! That time when I called they said we dont warranty replacements. So in other words, they replaced my defective tree, with another defective tree. Their customer service is horrible.
I would never buy anything from them again.
We thought we were investing in a tree to last for many years. Not the case. This year we are going to cut all of the lights off and restring. We have to try to get our moneys worth.
For 2 older people, this is very difficult work. Very sad that they do not stand behind their products.#balsamhill
- Beautiful trees
- Lights go out and they know this is a problem
Preferred solution: Full refund
User's recommendation: Buy a Costco tree! Or anyone else’s.
Master bulbs run the tree and you cannot buy them anywhere. That’s BS for such an expensive tree.
Preferred solution: Master bulbs - I would even buy them
User's recommendation: Don’t buy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Newark, DelawareTerrible product
Just a warning: I got scammed by the Balsam Hill company. I bought a tree on sale for $1800.00 and less than a year later, most of the lights went out.
They gave me a very hard time about replacing it and even suggested that I go to Home Depot and buy more lights to put on there. Finally I got them to replace it but they wanted the original tree back. My poor husband and I had to wrestle a 9 ft tree into 2 refrigerator boxes and return. They then sent me a replacement tree that was $300.00 cheaper because mine was out of stock.
The new tree lights lasted 1 year again! That time when I called they said we dont warranty replacements. So in other words, they replaced my defective tree, with another defective tree. Their customer service is horrible.
I would never buy anything from them again.
We thought we were investing in a tree to last for many years. Not the case. This year we are going to cut all of the lights off and restring. We have to try to get our moneys worth.
For 2 older people, this is very difficult work. Very sad that they do not stand behind their products.#balsamhill
- Beautiful trees
- Dont stay lit
Preferred solution: Full refund
User's recommendation: Do NOT buy from them.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnhappy with customer service requested
I purchased 2 strands of garland recently. On the day they were delivered, I received a coupon code for an additional 10% off a purchase.
When I called the customer phone number, I had the displeasure of speaking to Maria, who was rude and unhelpful.
All I would like is a 10% adjustment on the order I just placed. (Order #J10025****)
It's not a lot to ask.
If your company is not willing to do that, as Maria told me, I have then purchased my last Balsam Hill product.
You can go ahead and take me off all your mailing lists. With what you charge for your products, the level of customer service ought to be way higher.
What happens next is entirely up to you.
- Good products
- Crap customer service
- Very expensive
Preferred solution: Price reduction
User's recommendation: Good products, but expensive and crap customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot helpful at all with lighting issue, told me to find an electrician!!
User's recommendation: Buy elsewhere
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChristmas trees
Preferred solution: Deliver product or service ordered
Problem with tree setup
Where's my order
Do not stand by product
User's recommendation: They do not backup their product.
Where's my order
User's recommendation: Watch out for fake website on Facebook
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCouldn't order - gave credit card info for blue spruce 6' tree
Preferred solution: Deliver product or service ordered
I just want to talk to a representative.
E-commerce Talks
Tree was not delivered
Preferred solution: Deliver product or service ordered
User's recommendation: Stay on top of your order
Unsatisfied. Tree has not been delivered and it’s been 4 months
Preferred solution: Full refund
User's recommendation: Don’t buy on line…you’ll get scammed
Order. Trying to place an order.. it says the order has been received, but the payment has not been confirmed! I cannot get past that! I have no worries about my payment ability!
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I want my merchandise
Sar mera WhatsApp account band ho chuka hai fir se khulne ke liye kya karna hai yahi mera number se 9589 **** number se Khulna chahta hun kya karna hai