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We purchased a tree from Balsam Hill early in December. When it arrived, the remote did not work. I called them and they sent out a new one which arrived about 10 days later. It was getting close to Christmas but at least we had a remote. Unfortunately, this one did...
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2.8
I liked
  • Tree is nice but would be nicer if the lights worked
I didn't like
  • Remotes are poorly designed
  • Customer service is very poor
#1175516
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I've been decorating Christmas trees for 20+ years as a designer. I thought i'd give Balsam Hill a try. I HAVE NEVER dealt with a more frustrating/inept customer service than B Hill. I Called, emailed, tweeted, screamed at over 15+ representatives regarding defective...
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1.0
I didn't like
  • Customer service
  • Scripted empty apologies
#1172703
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We ordered a tree during their summer sale and it arrived in July. We left it stored until Thanksgiving weekend when we planned to decorate it. We took it out and set it up. The wheels were broken and wouldn't roll properly. Small ball bearings rolled out all over the...
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1.0
I didn't like
  • Lack of customer service
  • Defective merchandise
#1170878
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Bought first tree and found that remote did not work and when, after an hour of troubleshooting with two Balsam Hill technicians, bypassed the remote controller and plugged into an extension cord only to find out that there were numerous sections of lights that were...
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1.0
I didn't like
  • Almost everything about your company
#1167773
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Second Balsam Hill Xmas tree purchase. First lasted me for many years, no issues, lost the tree in home flooding. Loved the previous product so ordered new tree from them, multi and clear lights on 11/18/17, it was on sale for $800.00. I received tree quickly, set it...
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1.8
I liked
  • Look of their products
I didn't like
  • No resolution of non-working defective lights on new xmas tree
#1163655
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Ordered a tree late October and after assembling in November, found that the tree was defective. It took me 6 phone calls and 2 live chats to customer service to get return labels. Once the labels were received, I promptly returned the tree. Several days later, I...
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1.0
#1162613
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Do not buy from this company! They have the worst customer service ever! I bought an angel tree topper on December 12 and received it a few days later. It was much bigger than it appeared online and was too large for my tree. There was no return label or any return...
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1.5
#1159211
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I returned a non-functioning tree to Balsam Hill and purchased a larger tree. Received the larger tree complete with invoice. Problem is that I can not get Balsam Hill to issue a credit for the returned tree. When I call the over seas company "all center" you never get...
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1.0
I didn't like
  • Customer service is worst i have ever experienced
#1158778
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The tree came with unattached limbs. A limb way hung upside down so it lays on lower branches. I sent an email and was sent to a video were I have to put a big bend in limb to repair it. It still hangs low and is now on a weird angle. This tree was poorly constructed....
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#1158042
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The frosted tree is a mess!!! The flocking is small ( a couple millimeters) and it gets everywhere but on the tree. The tree storage bag is a joke with a cheap zipper that split open. The tree is beautiful once decorated but you will have that *** snow in your hair...
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4.4
#1155806
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