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1.2
Details
Balsam Hill review - Horrible Customer Service and quality control
I ordered the "most realistic" 9ft Clear LED fir. I waited years to afford this tree. When it arrived, I immediately noticed one of the lower sections was broken at the plug. See photo. I contacted Customer service that same day. They assured me a replacement order FOR...
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1 comment
Anonymous
#1786546

I have had a similar experience.

Featured Most Helpful
Review
#1702126 Review #1702126 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1099
Preferred solution
Let the company propose a solution

Balsam Hill review in Ashburn, Virginia: Stay Away

1.7
Details
Way too much for a product of this type. Doesn't look like a real tree as advertised. Customer service sucks!
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Review
#1727174 Review #1727174 is a subjective opinion of poster.
Product
Balsam Hill Vermont White Spruce Christmas Tree
2.8
Details
We were looking to replace a 16 year old incandescent Christmas tree with an up-to-date LED type. Our extensive research pointed to Balsam Hill to order our new tree. What a mistake. The first tree arrived before Thanksgiving damaged. The bottom of one of the sections...
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Review
#1725861 Review #1725861 is a subjective opinion of poster.
Product
Balsam Hill Fraser Fir Christmas Tree
Reason of review
Bad quality
Loss
$1
Preferred solution
Full refund

Balsam Hill review in Springfield, Massachusetts: Don’t waste your money!

$3000 spent on four Christmas trees, lights worked for two Seasons..... pure ***
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Review
#1725543 Review #1725543 is a subjective opinion of poster.
Product
Balsam Hill Christmas Tree

Balsam Hill review: Their Wreaths and Garlands are TOP NOTCH!!!!!!!!!!!

5.0
Details
Bethlehem is a company I will never purchase from ever again. I misplaced a timer instruction sheet, it was only 1 single sheet of paper and Bethlehem would not give me the time of day regarding this issue. So then I called QVC and told them the situation and QVC told me to contact Bethlehem Lights. I informed QVC what Bethlehem Lights had done to me and QVC Customer Service told me they no longer do business with Bethlehem Lights. So, there you have it!!!!!!!!!!! Plus Balsam Hill is much, much more better with their Customer Service than Bethlehem Lights.
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Review
#1725203 Review #1725203 is a subjective opinion of poster.
Product
Balsam Hill Christmas Decoration
Reason of review
Good customer service

Balsam Hill review in Bourne, England: Great response

Expecting new tree today just speak to a manager problem resolved with money back Lights didnt work got new transformer still didnt work now expecting new tree today it pays to keep complaining every day and ask to speak to manager
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Review
#1724311 Review #1724311 is a subjective opinion of poster.
Product
Balsam Hill Classic Blue Spruce Christmas Tree

Balsam Hill review: Don't buy

4.2
Details
Lights worked for an hour then went off was sent new transformer which took 5days to arrive plugged them in great then again after 30 mins they went off again
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Review
#1721558 Review #1721558 is a subjective opinion of poster.
Product
Balsam Hill Classic Blue Spruce Christmas Tree
Pros
  • Beautiful trees
Cons
  • Lights dont work
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
Tags
  • Balsam Hill Complaints

Balsam Hill review: DO NOT BUY

1.9
Details
Spent $1100 on Christmas tree in 2015 (used 3 Christmases). This year in 2019 the plastic insert that holds the wires for lights broke making the tree only usable without the lights. When speaking to representative at Balsam Hill, she could not help in telling me where I could buy a replacement for it. Totally wrong. Go with a company that is either willing to sell replacement parts or tell you where to buy them (They refused on both counts). Like other reviews, Buy from a DIFFERENT company
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Review
#1720766 Review #1720766 is a subjective opinion of poster.
Product
Balsam Hill Christmas Tree
Reason of review
Damaged or defective
Preferred solution
Sell me the part I need or tell me where to buy one
Tags
  • Follow Through Customer Service Is

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Verified Reviewer

Balsam Hill review: Don’t waste your money here- tree worked 1 out of 3 years I’ve had it.

1.0
Details
disappointed in North Texas- not worth it Purchased the Colorado Spruce in 2016 The lights have only worked ONE season - Way too much money spent for what we received in return - I’m having to add lights to the non- working pre lit Christmas tree. I’ve spent time going through each bulb, buying a device to detect bad bulbs - waste of time - My friend purchased a beautiful tree at Costco several years ago - it’s lovely, realistic and WORKS.
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Review
#1719834 Review #1719834 is a subjective opinion of poster.
Product
Balsam Hill Colorado Mountain Spruce Christmas Tree
Pros
  • Tree is nice but would be nicer if the lights worked
Cons
  • Scripted empty apologies
  • Quality of the product
Reason of review
Bad quality
Loss
$700
Preferred solution
Let the company propose a solution
Tags
  • Christmas Tree LED Lights
  • Warranty Problem
2.4
Details
I purchased a Balsam Hill tree for many reasons; the publicized quality, the ease of putting together, the "5" year warranty, and the customer support. Our tree cost $699 and came in 3 easy put-together sections. Four years into its life, the middle section of lights...
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Review
#1719144 Review #1719144 is a subjective opinion of poster.
Pros
  • Nice website
Cons
  • Did not back warranty or quality
Reason of review
Warranty issue
Loss
$233
Preferred solution
Middle section replaced.
Tags
  • Warranty And Customer Service

Contact Balsam Hill Customer Service

Website:
Mailing Address:
50 Woodside Plaza, Suite 111
Redwood City, California 94061
United States
Phone:
(888) 552-2572
All Balsam Hill Contacts

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Don’t buy from Balsam Hill!!!

I ordered a 6.5 foot tree it is more like a 4 1/2 to 5 1/2 ft tree. I am 5 2 1/2 and I can touch the top of the tree. I’m extremely disappointed and would never order another tree from Balsam Hill. I had a 6 1/2 ft tree before which was truly a 6 1/2 foot tree. Not from Balsam Hill.
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Review
#1718423 Review #1718423 is a subjective opinion of poster.
Product
Balsam Hill Christmas Tree
Reason of review
Not as described/ advertised