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2.8

Purchased a 6.5 ft Aspen Silver Fir Tree with Candlelight bulbs, received a tree with clear LED and one strand of Candlelight. See picture, Yellow Candlelight bulbs on bottom, clear white on top.

Was told the branches would hold heavy ornaments like Hallmark and they will not hold the lightest of ornaments. Call the service number and got a recording, technical issues, out of order. Sent an email and after two weeks no response. Tried Chat and never was connected to an agent.

This company charges a lot for their trees and make a lot of promises that they do not live up to. Do not buy from Balsam Hill as they do not live upto their promises.

Reason of review: Poor customer service.

Monetary Loss: $800.

Preferred solution: Let the company propose a solution.

Balsam Hill Pros: What i was told the product would be.

Balsam Hill Cons: No service, Bad product, Defective, False advertising.

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