Balsam Hill - Paid for and did not receive with the rest of the order
I just got off the phone with Balsam Hill and even though it was obvious they never shipped my tree, they said they have to create a case to see why it didn't ship and in the meantime will not send me a tree. I have already paid for this tree and the the Fed Ex Tracking number verified they only shipped the garland.
They just keep saying there is nothing they can do until they review the case. They are so wrong, and I am shaking right now at how upset I am.
VERY UNPROFESSIONAL COMPANY. Heading out to get a tree locally
Reason of review: Problem with delivery.
Monetary Loss: $359.
Preferred solution: Price reduction.
Balsam Hill Cons: Customer service.
Location: Oxford Charter Township, Michigan
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
Our sincerest apologies for the shipping issues you have experienced. Please send us your order ID to social@***.com so we can we can review your order and verify the whereabouts of your tree. Thank you and we hope to hear from you soon.