Purchased tree with multi-colored lights for Christmas 2010. It looks real, and is easy to set up. Worked well for four years but this year I plugged it in when it was totally assembled, the last top set of lights did not come on. Searched for problem and could not locate source. Since when does an entire strand of lights go out? Is this 1955?
Decided to replace this string. WTF, it's not a string, it is a continuous loop. Called for replacement hoping technology has changed and it would be a string instead of a loop.
No such luck. They do not even carry a replacement loop, *** 10 foot 50 light string was offered to replace this 50 light 30 foot loop. No Thank You!
Plugged in the tree today to get a picture of the colors for replacement string at hardware store. Today two other loops are dead, one in middle and one on the bottom. Thanks for the three year warranty on lights. I will now struggle to remove all lights and replace with quality products.
This reviewer shared experience about bad quality and wants this business to offer any options to resolve the issue as the author lost $125. The author is overall dissatisfied with Balsam Hill. The most disappointing about balsam hill pre lit artificial christmas tree from Balsam Hill was lights of old technology and poor quality and effort to remove pre lit lighting Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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