2.8
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
0 comments

We purchased a tree from Balsam Hill early in December. When it arrived, the remote did not work.

I called them and they sent out a new one which arrived about 10 days later. It was getting close to Christmas but at least we had a remote. Unfortunately, this one did not work either. On the third try we were told that they were out of remotes and would send one when they came in.

I took apart one of the remotes. They are made in single sided circuit boards, which is not a reliable method. Double sided is much better for through-hole parts, which is what they are using. I wanted to do a little troubleshooting, but the RF received chip is made by an obscure company in China and does not publish data sheets, so I have no clue as to how it is supposed to work.

It is now late January and we still don't have a working remote and no clue as to when #3 might arrive. Hopefully it will be here by next Christmas.

Their products are cheap and their customer service is very poor. Find another company to buy a tree from.

Product or Service Mentioned: Balsam Hill Bh Balsam Fir Christmas Tree.

Reason of review: Bad quality.

Monetary Loss: $500.

Preferred solution: Deliver product or service ordered.

I liked: Tree is nice but would be nicer if the lights worked.

I didn't like: Remotes are poorly designed, Customer service is very poor.

Company wrote 0 private or public responses to the review from Jan 24.
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like