Balsam Hill - Horrible quality -- lights are defective on multiple original and multiple "replacements"
the first year with the $700 tree, a big part of the bottom section did not light. I had to just use it that way because a replacement was not available.
the next year I get a replacement -- and a section of lights in section 2 this time do not work. I get a replacement tree and part of it does not light. I agree to pay more to get another tree -- and a section of those lights do not light. so I still have a tree with a section of lights that do not work.
I AM SICK AND TIRED OF DEALING WITH THIS! but Balsam Hill only wants to do replacements. none have been fully functioning as of yet. why would another replacement work??
VERY disappointed in this company and their product. Diane O Border Springdale, AR
Product or Service Mentioned: Balsam Hill Pinehurst Spruce Christmas Tree.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $699.
Preferred solution: Full refund.
I liked: At first seemed willing to help, But their replacements were no better than the original product.
I didn't like: Quality of their product, Unwillingness to make the situation right.