Do NOT EVER buy a tree from Balsam Hill which I heard about from The Ellen Show. We had a section of lights go out the 1st year (2014) we had it and they agreed to replace the section.
They NEVER did. The next year (2015) more lights were out. They still did not send the replacement parts. This year even more sections out.
They no longer make the original purchased tree so they agreed to send a new tree and the new tree has 2 whole sections out. According to CSR which has been (4) 30min phone calls, we were supposed to be receiving 2 replacement sections for the new tree that we received 11/28/17. Instead, I continue to receive an email saying the warranty is no longer valid for this product.
The replacement isn't close to the original tree's authentic appearance either so I guess we received a reject from the factory along with the tree that isn't selling. The worst company that I've ever done business with and I'm thinking we will not have a working Christmas tree this year.
Product or Service Mentioned: Balsam Hill Christmas Tree.
Reason of review: Warranty issue.