We purchased a tree three years ago and this year a section of lights burned out. I was told there was nothing they would do because it was past the three year warranty; apparently just barely past didn't matter.
I'm just very disappointed in having spent the money we did on the tree only to have the lights go out after such a short time. The gal I talked to asked me if I had tried to replace the bulbs...are you kidding! There must be at least 50 or 60 and have you ever tried pulling those things out?
I replaced this one with a tree we had purchased at Costco and after 10 years the lights were finally starting to go out so my husband made the decision to go with the Balsam Hill. I would not buy another one.
Product or Service Mentioned: Balsam Hill Christmas Tree.
Reason of review: Warranty issue.
Monetary Loss: $1200.
Preferred solution: Let the company propose a solution.