I was a first time customer of Balsam Hill and now, no longer a customer of Balsam Hill. The tree I ordered was received promptly; however, it was defective.
Both the remote receiver unit connected to the light strings, and the color light string did not work. I called customer service and talked to a gentleman who help me diagnose the problems and said he would get approval to send out a replacement tree immediately. I didn't hear anything for a couple of days so I called customer service again and was able to talk with a very nice lady after waiting about 30 minutes for a call back. She indicated they could not replace the tree now as it was sold out but she would be very happy to provide me with a similar tree for an additional $300.
Hmmm...seems they are happy to make more money off a defective product rather than create a satisfied customer. I kindly thanked her but said no. The product itself was in their "most realistic" line and looked beautiful when set up. Set up itself was very easy.
Interestingly, when I called the shipper to arrange pickup for the return, they indicated that I was one of many customers returning trees to Balsam Hill. I would say they are having a problem they don't want to make public or deal with regarding their products.
I certainly won't buy from them again. First and last time.
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