After reviewing the beautiful selection of trees on the Balsam Hill website we decide to splurge and order the 7.5 ft., narrow Norway Spruce pre-lit tree. Sadly we are replacing a Manhattan Pine purchased from K-mart 12 years ago.
We were shocked when we put up the first section but kept trying to convince ourselves that it would be okay. However after the 2nd section it became painfully obvious we could not "fluff" this tree to even remotely match the photo on the website. Five days later Balsam Hill stills has my money and have not sent the labels require to return the tree. By the way their deceptive advertising is costing me $50.00 for a label to return the tree.
However I suspect they are delaying the label so we will not fall into the 30 days we have to return the tree.
I have attached photos of the website posting and the actual tree I received. If you want a Merry Christmas stay away from the Balsam Hill website.
Monetary Loss: $700.