Manufacturer: Balsam Hill Category: Christmas Trees Clear all filters (1 of 1 reviews match)
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Balsam Hill - Shoddy product, bad service
Balsam Hill - Shoddy product, bad service
Got my Stratford Spruce. It looked nothing like the online photo, even after working the branches for 2-plus hours. Called customer service. Spent 2.25 hours online with "Jay," who was snotty, rude and just kept reading the script rather than listening to my complaint....
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Uv48a1
Uv48a1

You tree looks like mine....a cheaply made piece of garbage. This is a poor excuse for a quality company/tree!!! Never again will I fall for all the PR and BS!

Anonymous
Bay Area Kid

Good for you not paying SH for returns! Yes, they ship for free, but it's already built into the price of the tree anyway! Sorry they were so bad. I've had good luck when issu...

2.7
Product
Balsam Hill Stratford Spruce Christmas Tree
I liked
  • Ease of assembly
  • Online product appearance
I didn't like
  • Lack of customer service
  • Charge for return shipping
#950930
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