Balsam Hill Stratford Spruce Christmas Tree Reviews

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Balsam Hill - Shoddy product, bad service
Balsam Hill - Shoddy product, bad service
Got my Stratford Spruce. It looked nothing like the online photo, even after working the branches for 2-plus hours. Called customer service. Spent 2.25 hours online with "Jay," who was snotty, rude and just kept reading the script rather than listening to my complaint. Soon, I just wanted my FULL refund back, but they wanted to deduct $25 for return shipping. Had I just changed my mind about the product, maybe that would have been fair - but the...
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Uv48a1

Uv48a1 You tree looks like mine....a cheaply made piece of garbage. This is a poor excuse for a quality company/tree!!! Never again will I fall for all the PR and BS!

Anonymous

Anonymous Good for you not paying SH for returns! Yes, they ship for free, but it's already built into the price of the tree anyway! Sorry they were so bad. I've had good luck when issu...

2.7
I liked
  • Ease of assembly
  • Online product appearance
I didn't like
  • Lack of customer service
  • Charge for return shipping
#950930