Product: Balsam Hill Shipping Service Clear all filters (0 of 13 reviews match)
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Order a new tree 2 weeks ago, received wrong sections.No response, customer service located outside US. You can call and call as well as email and no one will give you an answer. Customer service states is an Order Processing Department issue, yet no way of getting in...
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1.8
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Balsam Hill Shipping Service
I didn't like
  • Customer service
#1146346
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So, I canceled the order, which they agreed to, but was told that it would not be processed until they locate the missing tree, that they lost! This could take 30-45 days. Will never do business with them again and will definitely never suggest them to anyone. Just the opposite, I’ll suggest to everyone I know that they not use Balsam Hill...
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1.8
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Balsam Hill Shipping Service
#1144156
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I have had major issues with Balsam Hill's customer service I ordered a tree over a week before Thanksgiving 2017 was sent 2 bottom halves to the tree. I have gone round and round trying to get the top of my tree have been lied to non stop and here over 3 WEEKS later...
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1.3
Product
Balsam Hill Shipping Service
I didn't like
  • Rude outsourced customer service department
  • Lack of supervisor to assist
  • Long hold times
#1141893
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Balsam Hill Published Thursday, November 16, 2017 Updated 5 days ago I had no idea the bad reputation this … I had no idea the bad reputation this company had with it's customer service, until I decided to search after my nightmare. I ordered my 9ft flip tree on...
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Anonymous
KBarber

The tree I ordered 4 days ago with 2 day delivery hasn't even shipped. They tell me it's the fedex facility in new jersey.I'm calling fedex as I think this is a lie!

1.0
Product
Balsam Hill Shipping Service
I didn't like
  • Received damaged product never sent replacement
#1140373
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20; order shipped from Balsam Hill on Nov. 22nd. Delay due to holiday during shipping. Tree arrived Nov. 28th, top damaged. Contacted Balsam Hill immediately and was assured a replacement would be shipped right away. Three days later,following several follow up calls,...
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1.3
Product
Balsam Hill Shipping Service
#1139878
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Balsam Hill - WORST EXPERIENCE OF MY LIFE
Balsam Hill - WORST EXPERIENCE OF MY LIFE
Balsam Hill - WORST EXPERIENCE OF MY LIFE
Balsam Hill - WORST EXPERIENCE OF MY LIFE
Silverado Slim 9 foot.Ordered first tree in October 2017. Tree arrived I could not shape it. Contacted live chat. Asked for pictures. Sent pictures and she told me I had two bottom pieces. Asked if I had two other pieces. I told her no just one. She said a nine foot...
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1.0
Product
Balsam Hill Shipping Service
#1139844
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Balsam Hill - Perfect tree

I recently thought I was buying a tree from balsam hill and somehow I ended up on tree classics eswhat a nightmare. I wanted this xmas to be special with a balsam hill tree I'll have to wait till next year
5.0
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Balsam Hill Shipping Service
#1139371
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Ordered a $ 1,600 tree, a month and a half later, no tree.I called numerous times, they stated they couldn't find, they would file a claim and call me back in three days. Never contacted me. Called again and spoke with manager, he said he would personally file a claim...
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Anonymous
CindyB

If you paid by credit card, dispute the charge.

Product
Balsam Hill Shipping Service
#1135336
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I purchased a 9 ft tree from Balsam Hill. It arrived quickly, setup was easy, and the tree is beautiful. After that experience, I decided to purchase a wreath as well. On the day it should have been delivered, I went online to check my order status to find that...
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1.0
Product
Balsam Hill Shipping Service
I didn't like
  • Customer service treatment
#1132368
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We talked quite a long time said my problem was in the Q and would be taken care of. I have the box ready to go to FedEx but no return label yet. I have never had such ""lousy""customer service by the 4 people I have spoken to. Would not recommend doing business with Balsam Hill...
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Product
Balsam Hill Shipping Service
I didn't like
  • Customer service
#1127275
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