Product: Balsam Hill Shipping Service Clear all filters (15 of 15 reviews match)
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Balsam Hill in Columbus, Ohio - NO TREE

I ordered a tree from Balsam Hill it never came it was my first and last time to buy anything from and would not recommend them to anybody. BUYERS BE WARE.
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1 comment
Anonymous
#1784838

Same thing is happening to me! I’ve called 6 times and each time they tell me it will arrive in 5 days...

I ordered it in October and it’s now December!

Crappie service! $1700 tree!

Review
#1412272 Review #1412272 is a subjective opinion of poster.
Service
Balsam Hill Shipping Service
Reason of review
Order processing issue
1.0
Details
Balsam Hill - Unbelievably bad customer service
Balsam Hill - Unbelievably bad customer service
Balsam Hill - Unbelievably bad customer service
Balsam Hill - Unbelievably bad customer service
She stated that she was looking at my order in the computer and didn’t know if it was still in their possession or Fedex had it! She then proceeded to tell me that she had no information on when I would get my order or any status. Balsam Hill sure didn’t delay on...
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2 comments
Anonymous
#1609256

I’m in the same boat. I placed my order on 11/23 and have reached out to them several times.

The first couple of times they blamed FedEx. The last time (yesterday) they told me it was due to a glitch in the system.

Two weeks later, and I still do not know when the tree will ship. They didn’t drag their feet on charging my card, though.

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Review
#1410040 Review #1410040 is a subjective opinion of poster.
Service
Balsam Hill Shipping Service
Reason of review
Order processing issue

Balsam Hill - No customer service

1.8
Details
Order a new tree 2 weeks ago, received wrong sections. No response, customer service located outside US. You can call and call as well as email and no one will give you an answer. Customer service states is an Order Processing Department issue, yet no way of getting in touch with anyone in the US. This is the worst Customer Service I have every experienced. Now it appears I’m out $800 If anyone has a phone number that will reach someone who actually works for the company, please post it. First response was they would get it handled yet will not follow through with any details.
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Review
#1146346 Review #1146346 is a subjective opinion of poster.
Service
Balsam Hill Shipping Service
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$800
Preferred solution
Deliver product or service ordered

Balsam Hill: Poor, poor service

1.8
Details
Order two christmas trees, but only received one of them with no explanation provided, no estimation on shipping of the 2nd one. When I contacted them, Customer Service provided many lies and run-arounds over the course of 3 days, but provided no actual information. So, I canceled the order, which they agreed to, but was told that it would not be processed until they locate the missing tree, that they lost! This could take 30-45 days. Will never do business with them again and will definitely never suggest them to anyone. Just the opposite, I’ll suggest to everyone I know that they not use Balsam Hill.
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Review
#1144156 Review #1144156 is a subjective opinion of poster.
Service
Balsam Hill Shipping Service
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund
1.3
Details
I have had major issues with Balsam Hill's customer service I ordered a tree over a week before Thanksgiving 2017 was sent 2 bottom halves to the tree. I have gone round and round trying to get the top of my tree have been lied to non stop and here over 3 WEEKS later...
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Review
#1141893 Review #1141893 is a subjective opinion of poster.
Service
Balsam Hill Shipping Service
Cons
  • Rude outsourced customer service department
  • Canned responses
  • Lack of supervisor to assist
Reason of review
Poor customer service
Loss
$799
Preferred solution
Full refund
Tags
  • Issue Fake Tracking
  • Rude Non English Speaking Reps
  • Lack Of Supervisor
1.0
Details
Balsam Hill Published Thursday, November 16, 2017 Updated 5 days ago I had no idea the bad reputation this … I had no idea the bad reputation this company had with it's customer service, until I decided to search after my nightmare. I ordered my 9ft flip tree on...
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2 comments
Anonymous
#1398983

The tree I ordered 4 days ago with 2 day delivery hasn't even shipped. They tell me it's the fedex facility in new jersey.

I'm calling fedex as I think this is a lie!

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Review
#1140373 Review #1140373 is a subjective opinion of poster.
Service
Balsam Hill Shipping Service
Cons
  • Received damaged product never sent replacement
Reason of review
Poor customer service

Balsam Hill - Shipping and replacement of defective items is unacceptable

1.3
Details
Placed order for artificial tree on Nov. 20; order shipped from Balsam Hill on Nov. 22nd. Delay due to holiday during shipping. Tree arrived Nov. 28th, top damaged. Contacted Balsam Hill immediately and was assured a replacement would be shipped right away. Three days later,following several follow up calls, live chat sessions, and basically receiving customer service runaround, the replacement tree was approved for shipping. I asked to upgrade shipping in order to receive tree in time for Christmas party, and am willing to pay more, but Balsam Hill representative said they could not. Their standard shipping is 5-7 business days. If you want a working artificial Christmas tree delivered in time for your Christmas festivities, do not order from Balsam Hill.
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Review
#1139878 Review #1139878 is a subjective opinion of poster.
Service
Balsam Hill Shipping Service
Reason of review
Damaged tree not replaced quickly
1.0
Details
Balsam Hill - WORST EXPERIENCE OF MY LIFE
Balsam Hill - WORST EXPERIENCE OF MY LIFE
Balsam Hill - WORST EXPERIENCE OF MY LIFE
Balsam Hill - WORST EXPERIENCE OF MY LIFE
Silverado Slim 9 foot.Ordered first tree in October 2017. Tree arrived I could not shape it. Contacted live chat. Asked for pictures. Sent pictures and she told me I had two bottom pieces. Asked if I had two other pieces. I told her no just one. She said a nine foot...
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Featured
Review
#1139844 Review #1139844 is a subjective opinion of poster.
Service
Balsam Hill Shipping Service
Reason of review
Not as described/ advertised

Balsam Hill - Perfect tree

5.0
Details
I recently thought I was buying a tree from balsam hill and somehow I ended up on tree classics eswhat a nightmare. I wanted this xmas to be special with a balsam hill tree I'll have to wait till next year
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Review
#1139371 Review #1139371 is a subjective opinion of poster.
Service
Balsam Hill Shipping Service
Reason of review
Order processing issue

Contact Balsam Hill Customer Service

Website:
www.balsamhill.com
Mailing Address:
50 Woodside Plaza, Suite 111
Redwood City, California 94061
United States
Phone:
(888) 552-2572
All Balsam Hill Contacts

Balsam Hill Reviews

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Balsam Hill reviews
Ordered a $ 1,600 tree, a month and a half later, no tree.I called numerous times, they stated they couldn't find, they would file a claim and call me back in three days. Never contacted me. Called again and spoke with manager, he said he would personally file a claim...
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1 comment
Anonymous
#1395945

If you paid by credit card, dispute the charge.

Review
#1135336 Review #1135336 is a subjective opinion of poster.
Service
Balsam Hill Shipping Service
Reason of review
Problem with delivery
Loss
$1600