Balsam Hill - Poconos Pine Mini Christmas Tree Review
I ordered the Poconos Pine Mini (tabletop) tree on Nov. 2, 2016.
The picture on their website looked gorgeous. It cost $100. I received a tree that was a cheap piece of junk. Looked nothing like the website tree.
Called the company and requested a return authorization which I received it promptly. If you use their shipping label, they charge you $25. I shipped it myself. I waited until the FedEx tracking showed it was received.
After over a week I called about status of my PayPal refund. Given huge run around, was asked to hold about 6 times. Then I was told no refund until they were in receipt of tree. I repeatedly told them the date and time it was received.
She then hung up on me! I emailed them...no response. Went through Paypal to request refund on Dec. 14, 2016.
Got immediate response with apologies. Promised refund as soon as they verified receipt of tree! Today, Dec. 21, 2016.
Still waiting for refund (less $10 return fee). Glad I have PayPal behind me.
Reason of review: Not as described/ advertised.
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