Balsam Hill- Excellent service, terrible product

They have great service, arrived before the arrival date, packed well and lots of extras-- the problem?Horrible product!

Really? Is it that hard to make a nice tree? Add some more branches so it actually looks like the pictures on your website? I don't think so.

We paid over $400 (that was supposedly half price) for a beautiful (pictured) tree. When it arrived? My daughter came home and said, "Oh...

nice Charlie Brown tree mom!" Ugh...No!

I have the privilege of now paying $25 so they will take it back...

This review is a subjective opinion of a user.
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Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Advertised vs Delivered

  • What I liked
    • Customer service
    • Packaging
    • Ease of assembly
    • Storage bags gloves booklet
    • Website
  • What I disliked
    • Quality of the product
    • False advertising
    • Asking me to fluff tree for 4 hours

Reason of review:
Not as described
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Balsam Hill Artificial Christmas Tree
Review category
Auctions and Internet Stores
review #747594

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Dec 10, 2015 #1076922 Minneapolis, Minnesota

I don't know how old your daughter is, but her comment is so cute! It's something she will remember for years. Hopefully, you can all laugh about it.

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