Product: Balsam Hill Customer Care Clear all filters (21 of 21 reviews match)
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Because the tree we chose was sold out, she offered us the same tree with LED lights which is $100.00 more but she was waiving the $100.00 due to the fact that it was the substitute for the tree we wanted. When we called the following day to confirm the credit, they...
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Review
#1408554 Review #1408554 is a subjective opinion of poster.
Service
Balsam Hill Customer Care
Reason of review
Order processing issue
1.0
Details
I thought i'd give Balsam Hill a try. I HAVE NEVER dealt with a more frustrating/inept customer service than B Hill. I Called, emailed, tweeted, screamed at over 15+ representatives regarding defective tree with no solution. If this is how they treat their "trade"...
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Review
#1172703 Review #1172703 is a subjective opinion of poster.
Service
Balsam Hill Customer Care
Cons
  • Customer service
  • Scripted empty apologies
Reason of review
Return, Exchange or Cancellation Policy
Loss
$899
Preferred solution
Full refund
1.0
Details
BOUGHT A TREE IN OCTOBER TOO SHORT SO ASKED TO RETURN POLICY SAID 20% RESTOCKING FEE BUT WHEN I DIDN'T GET RETURN SHIPPING LABEL THEY SAID IT WAS REJECTED AND A $25 PER CARTON WAS ALSO TO BE CHARGED.RETURN POLICY STATED THAT THIS $25 WOULD BE WAIVED IF I PURCHASED...
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Review
#1142343 Review #1142343 is a subjective opinion of poster.
Service
Balsam Hill Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$105
I ordered two trees a couple of years back and loved them.I experienced an issue with one of them and the customer service personal was EXTREMELY helpful. It was a pleasure to deal with them. Since then, I have tried to place three different orders this year and the...
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Review
#1132437 Review #1132437 is a subjective opinion of poster.
Service
Balsam Hill Customer Care
Reason of review
Poor customer service
Horrible return policy.Bought an expensive wreath, was wrong one, ordered another and was satisfied. Went to return original and was outside some 30 day return policy by 3 days. Complained and they than said they could make an exception, but I would need to pay a 20%...
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Review
#991945 Review #991945 is a subjective opinion of poster.
Service
Balsam Hill Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$375
Preferred solution
Full refund
Ordered 2 different boxes of ornaments.Out of each box 3 were broken/defective. Called customer service. I was advised to email pics. 10 days went by then I get an email saying, looks like everything is taken care of and if I have any questions, please call them. After...
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Review
#981707 Review #981707 is a subjective opinion of poster.
Service
Balsam Hill Customer Care
Reason of review
Poor customer service
Loss
$149
Preferred solution
Full refund
Have purchased many items from them.Had an issue with one decorative swag that would not light. Emailed Customer Service and no response after 6 days. Emailed again and 5 days latter received a response. The response did not include a return authorization for the...
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Review
#975044 Review #975044 is a subjective opinion of poster.
Service
Balsam Hill Customer Care
Reason of review
Poor customer service
2.1
Details
If their trees are that amazing It makes you wonder why John Lewis or another big company with reputable name providing high quality products are not selling Balsam Hill trees. I made my purchase the last week of November'16. I had a look on-line and I only saw great...
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1 comment
Anonymous
#1259284

Why did you not order way before the time you needed it?? I know some small package of mine are delayed because holidays and people ordering and sending items...not sure why you would think to order it earlier. And you obviously tracked and tracked it...why werent you or someone home to get the tree the first time it need showed u

Review
#973692 Review #973692 is a subjective opinion of poster.
Service
Balsam Hill Customer Care
Pros
  • Website
Cons
  • Lying about delivery time
  • No response to email
  • Unable to contact anyone
Reason of review
Poor customer service
Loss
$350
Preferred solution
Full refund
Tags
  • Artificial Trees
  • Balsam Hill Christmas Tree
  • Balsam Hill Customer Service
  • Bad Customer Support
  • Nordmann Fir
1.0
Details
If only I had researched this company before ordering.Although having said that, yesterday they deleted all the negative comments that so, so many people had made on their Facebook page. Ordering fro them, really has been one of the worse customer service experience...
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Review
#971070 Review #971070 is a subjective opinion of poster.
Service
Balsam Hill Customer Care
Pros
  • Quick delivery times
Cons
  • Fact they lied about delivery times
Reason of review
Poor customer service
Loss
$212
Preferred solution
Full refund
Tags
  • Artificial Trees
  • Christmas Tree LED Lights
  • False Delivery Date
  • Christmas Tree
  • Bad Customer Support
  • No Tree

Contact Balsam Hill Customer Service

Website:
www.balsamhill.com
Mailing Address:
50 Woodside Plaza, Suite 111
Redwood City, California 94061
United States
Phone:
(888) 552-2572
All Balsam Hill Contacts

Balsam Hill Reviews

  1. 99 reviews
  2. 54 reviews
  3. 30 reviews
  4. 9 reviews
  5. 5 reviews
Balsam Hill reviews
2.5
Details
After 3 hours on the phone and live chat we were suddenly told that Balsam Hill would not honor their 1 year exchange policy and they would send us a string of lights. And yes, sometime in the fall of 2017 we might get a replacement section. The replacement section is...
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Review
#967581 Review #967581 is a subjective opinion of poster.
Service
Balsam Hill Customer Care
Cons
  • False advertising
  • Customer service and warranty service
  • Uninformed customer service staff
Reason of review
Return, Exchange or Cancellation Policy
Loss
$700
Preferred solution
Let the company propose a solution
Tags
  • Warranty And Customer Service