Balsam Hill Customer Care Reviews and Complaints
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Customers Don't Like
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Customers Like
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I thought i'd give Balsam Hill a try. I HAVE NEVER dealt with a more frustrating/inept customer service than B Hill. I Called, emailed, tweeted, screamed at over 15+ representatives regarding defective tree with no solution. If this is how they treat their "trade"...
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Balsam Hill Customer Care
I didn't like
- Scripted empty apologies
- Customer service
BOUGHT A TREE IN OCTOBER TOO SHORT SO ASKED TO RETURN POLICY SAID 20% RESTOCKING FEE BUT WHEN I DIDN'T GET RETURN SHIPPING LABEL THEY SAID IT WAS REJECTED AND A $25 PER CARTON WAS ALSO TO BE CHARGED.RETURN POLICY STATED THAT THIS $25 WOULD BE WAIVED IF I PURCHASED...
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Balsam Hill Customer Care
I ordered two trees a couple of years back and loved them.I experienced an issue with one of them and the customer service personal was EXTREMELY helpful. It was a pleasure to deal with them. Since then, I have tried to place three different orders this year and the...
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Balsam Hill Customer Care
Horrible return policy.Bought an expensive wreath, was wrong one, ordered another and was satisfied. Went to return original and was outside some 30 day return policy by 3 days. Complained and they than said they could make an exception, but I would need to pay a 20%...
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Balsam Hill Customer Care
Ordered 2 different boxes of ornaments.Out of each box 3 were broken/defective. Called customer service. I was advised to email pics. 10 days went by then I get an email saying, looks like everything is taken care of and if I have any questions, please call them. After...
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Balsam Hill Customer Care
Have purchased many items from them.Had an issue with one decorative swag that would not light. Emailed Customer Service and no response after 6 days. Emailed again and 5 days latter received a response. The response did not include a return authorization for the...
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Balsam Hill Customer Care
If their trees are that amazing It makes you wonder why John Lewis or another big company with reputable name providing high quality products are not selling Balsam Hill trees. I made my purchase the last week of November'16. I had a look on-line and I only saw great...
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Product
Balsam Hill Customer Care
I liked
- Website
I didn't like
- Cancellation
- No response to email
- Late delivery
If only I had researched this company before ordering.Although having said that, yesterday they deleted all the negative comments that so, so many people had made on their Facebook page. Ordering fro them, really has been one of the worse customer service experience...
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Product
Balsam Hill Customer Care
I liked
- Quick delivery times
I didn't like
- Fact they lied about delivery times
I emailed Balsam Hill on Friday - received an auto-response but no reply. I called yesterday and was offered to have someone call me back when it was "my turn in line". I opted for this and received no reply. Today I stayed on the line for 40 minutes to get to a human...
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Balsam Hill Customer Care
I liked
- Beautiful products
- Tree is nice
I didn't like
- Customer service follow through
- Unavailable bulbs
- Uninformed customer service staff
Unlike some of the others I like the tree we got and would give them 7/10 on the tree but 0/10 on the follow-up and customer no service.Stayed on hold for a manager for >15 min several times only to have my call dropped. The quality of the tree is similar to an equally...
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Balsam Hill Customer Care
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Why did you not order way before the time you needed it?? I know some small package of mine are delayed because holidays and people ordering and sending items...not sure why ...