Product: Balsam Hill Customer Care Clear all filters (0 of 19 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
Because the tree we chose was sold out, she offered us the same tree with LED lights which is $100.00 more but she was waiving the $100.00 due to the fact that it was the substitute for the tree we wanted. When we called the following day to confirm the credit, they...
Read more
Product
Balsam Hill Customer Care
#1408554
Reply to reviews
I thought i'd give Balsam Hill a try. I HAVE NEVER dealt with a more frustrating/inept customer service than B Hill. I Called, emailed, tweeted, screamed at over 15+ representatives regarding defective tree with no solution. If this is how they treat their "trade"...
Read more
1.0
Product
Balsam Hill Customer Care
I didn't like
  • Scripted empty apologies
  • Customer service
#1172703
Reply to reviews

BOUGHT A TREE IN OCTOBER TOO SHORT SO ASKED TO RETURN POLICY SAID 20% RESTOCKING FEE BUT WHEN I DIDN'T GET RETURN SHIPPING LABEL THEY SAID IT WAS REJECTED AND A $25 PER CARTON WAS ALSO TO BE CHARGED.RETURN POLICY STATED THAT THIS $25 WOULD BE WAIVED IF I PURCHASED...
Read more
1.0
Product
Balsam Hill Customer Care
#1142343
Reply to reviews
I ordered two trees a couple of years back and loved them.I experienced an issue with one of them and the customer service personal was EXTREMELY helpful. It was a pleasure to deal with them. Since then, I have tried to place three different orders this year and the...
Read more
Product
Balsam Hill Customer Care
#1132437
Reply to reviews
Horrible return policy.Bought an expensive wreath, was wrong one, ordered another and was satisfied. Went to return original and was outside some 30 day return policy by 3 days. Complained and they than said they could make an exception, but I would need to pay a 20%...
Read more
Product
Balsam Hill Customer Care
#991945
Reply to reviews
Ordered 2 different boxes of ornaments.Out of each box 3 were broken/defective. Called customer service. I was advised to email pics. 10 days went by then I get an email saying, looks like everything is taken care of and if I have any questions, please call them. After...
Read more
Product
Balsam Hill Customer Care
#981707
Reply to reviews
Have purchased many items from them.Had an issue with one decorative swag that would not light. Emailed Customer Service and no response after 6 days. Emailed again and 5 days latter received a response. The response did not include a return authorization for the...
Read more
Product
Balsam Hill Customer Care
#975044
Reply to reviews
If their trees are that amazing It makes you wonder why John Lewis or another big company with reputable name providing high quality products are not selling Balsam Hill trees. I made my purchase the last week of November'16. I had a look on-line and I only saw great...
Read more
Anonymous
Anonymous

Why did you not order way before the time you needed it?? I know some small package of mine are delayed because holidays and people ordering and sending items...not sure why ...

2.1
Product
Balsam Hill Customer Care
I liked
  • Website
I didn't like
  • Cancellation
  • Late delivery
  • Unable to contact anyone
#973692
Reply to reviews
If only I had researched this company before ordering.Although having said that, yesterday they deleted all the negative comments that so, so many people had made on their Facebook page. Ordering fro them, really has been one of the worse customer service experience...
Read more
1.0
Product
Balsam Hill Customer Care
I liked
  • Quick delivery times
I didn't like
  • Fact they lied about delivery times
#971070
Reply to reviews
I emailed Balsam Hill on Friday - received an auto-response but no reply. I called yesterday and was offered to have someone call me back when it was "my turn in line". I opted for this and received no reply. Today I stayed on the line for 40 minutes to get to a human...
Read more
2.2
Product
Balsam Hill Customer Care
I liked
  • Tree is nice
  • Beautiful products
I didn't like
  • Unavailable bulbs
  • Uninformed customer service staff
  • Customer service follow through
#965850
Reply to reviews