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2.1

Ordered tree in early Nov. 2016 and didn't open until ready to put up Christmas decorations.

Lights on tree didn't work. Called Balsam Hill. Service representative made us jump through several protocol hoops . Lights still didn't work.

Complaint was 4 days past 30 day return deadline. Had not seen return policy because it is in box at bottom of order form page with no suggestion that one scroll way down to click on box. I just filled out form and ordered tree. Service rep said refund would be taken under consideration.

They called back three days later - no exceptions, no refund and no replacement because they no longer had the tree in stock. Only a credit. Don't have the proverbial "leg" to stand on because I hadn't seen the return policy, but an exception might have been good for customer relations, recommendations, and further orders from Balsam Hill. Product was shoddy.

Practically impossible to insert batteries. Home Depot has one just as good and much cheaper.

My sister got a Balsam Hill tree and had to return it because it didn't work. They hardly seem to be a class outfit.

Reason of review: Damaged or defective.

Monetary Loss: $249.

Preferred solution: Full refund.

Balsam Hill Cons: Return policy.

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Guest

yes, their trees are overpriced trash. do not buy them.

Aryannah Ryi

Had the same experience- lights don't work after only two seasons. Garbage.

$1,500 for garbage. Amazing.

At least you got a credit- on hold for several minutes and got the dreaded "out of warranty" and you should buy lights to replace "pre-lit" tree. Avoid!!!

Guest

I purchased a 4'-0" tree with multi-colored lights already on it. When I turn the tree on, the lights just stays on, no blinking or twinkling If balsam hill takes the time to install the multi-colored stay on lights, then why can't they take the time, to install the multi-colored blinking or twinkling lights.

If the blinking or twinkling lights cost more for balsam hill to use, then they can charge a little bit more for those lights, ( no gouging though ). It's annoying just watching the stay on lights. The tree isn't really an eye catcher. Also, how does balsam hill interpret the phrase, ( multi-colored )?

All my lights are red and golden yellow. What happened to the blues and greens. For what balsam hill charges for their trees, one would think, they are getting a high quality product, and your're not. Be careful balsam hill, " GREED, STUPIDITY, and inferior quality products, can take a person or a company down, real quick.

Case in point, the CEO from Boeing, Montgomery Wards, Sears and J.C. Penny's, are probably on their way out. All balsam hill needs to remember is, people just want what they pay for, the same as you people would, no matter the product, not some inferior piece trash, at a very high price. People work hard to earn their money.

Again, remember what I said, " GREED & POOR QUALITY PRODUCTS ", can come back and bite you in the *** I would like to thank you for allowing me to state my comment. I much rather tell you the TRUTH, than to tell you a LIE. You guys have yourselves a great day. By the way, feel free to contact me, if you feel a need to do so.

R.P. Robles 210-224-****

Guest

Okay then... Back to the real subject here.

A great feature of these lights is that one can be pulled and all the others stay lit. That is because there is a small "tab" in the plug end of the bulb that when pulled, make a connection back to the rest of the chain. 1 bad part of that is if the bulb is flaky, the connection is lost and the entire string goes out. By pulling each bulb and re-inserting it, I found the one that was causing the problem and the entire string lit backup.

Ever notice when you pull a dead bulb, the others blink one time? That is the connect being made and that's how I found out. So bottom line, if the entire string is out on one side: re-insert each bulb and you will fund the culprit. No back to your regularly scheduled *** talk.

I approve this message. RSC

Anonymous

This Makemyday person, clearly just has nothing better to but make comments on people's reviews. He's never made a review himself, and if you read every comment he's made on a review, he's simply looking to get a rise out of somebody.

Clearly this individual has no life & hates himself. I wish I lived in California.

________________________________________________

You are just angry because I told you off for being wrong in your own review. Now you are following me from post to post. I don't hate myself, there you go ASSuming again.

I wish you lived in California as well, you act tough online, lie, grow up. Your parents obviously hate you to not teach you right from wrong. To not teach you it is not acceptable to ASSume.

Did you know the poster I quoted said he lies to rape young kid wth autism and down syndrome because they cannot report it. Did you know he said if his child was disabled he would drown them?

Guest

I wish this fake "kevin" had disappeard..you can not trust their fake reviews, and comments where they talk to themselves , site and have for a while with their autistic replies and personality

Anonymous
reply icon Replying to comment of Guest-1259283

I don't know why people keep thinking everyone that disagrees with them is your boyfriend Kevin. but people who tell you that you are wrong won't disappear. I wish your mother would help you read these reviews and comments because obviously you are retarded.

Guest
reply icon Replying to comment of Guest-1259498

You are both wrong about autism. You are both stereotyping these people.

MakeMyDay most of these people are able to use a computer properly and are intelligent to post meaningful comments. Same with you anonymous. Just because a person posts comments you find "dumb" does not make the person autistic. As a matter of fact they may not be able to communicate, or fit in with the rest of us, but most of them are smarter than the two of you put together.

Stop stereotyping and judging. It is real low of you to use disabilities like autism, down syndrome as an insult. (yeah I have seen posts like "Do you have down syndrome as well) MakemyDay, a person with autism is probably smarter than you and anonymous combined.

My guess is you are teenagers that don't know much about life. Also anonymous how exactly is this a "fake" complaint?

Guest
reply icon Replying to comment of Guest-1259498

And you MakeMyDay2016, I have seem your comment history, and most of your comments are "you are retarded", for crying out stop using the word "retard" it is so offense.

Anonymous
reply icon Replying to comment of Guest-1259541

Well it is better than anonymous posts where he claimed if he ever had a child with a mental disability he would drown it in the bathtub.

Anonymous

One would think that if your sister bought a tree from there that did not work you would be smart enough not to do the same thing. Then again after reading your review about how you threw a temper tantrum because they refused to make an exception just for you shows you are not very bright.

Guest
reply icon Replying to comment of Guest-1257035

NOWHERE in the letter does it state her sister bought and returned her tree first!!! NOWHERE in the letter does the writer indicate anyone threw a temper tantrum! As usual Kevin, you have a reading comprehension problem!

Anonymous
reply icon Replying to comment of Guest-1257271

There you go again claiming I am your boyfriend Kevin. I don't have a reading comprenhension problem the problem is you cannot comprehend what you have read.

Anyone over the age of five would be able to figure out that his sister returned the tree first and had a issue with it.

Have mommy and daddy read to you what he posted. Have them help you sound out all the big words.

Kmari Ujj
reply icon Replying to comment of Guest-1257271

This Makemyday person, clearly just has nothing better to but make comments on people's reviews. He's never made a review himself, and if you read every comment he's made on a review, he's simply looking to get a rise out of somebody.

Clearly this individual has no life & hates himself. I wish I lived in California.

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