Product: Balsam Hill Christmas Tree Clear all filters (0 of 34 reviews match)
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We ordered a tree during their summer sale and it arrived in July.We left it stored until Thanksgiving weekend when we planned to decorate it. We took it out and set it up. The wheels were broken and wouldn't roll properly. Small ball bearings rolled out all over the...
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1.0
Product
Balsam Hill Christmas Tree
I didn't like
  • Lack of customer service
  • Defective merchandise
#1170878
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Bought first tree and found that remote did not work and when, after an hour of troubleshooting with two Balsam Hill technicians, bypassed the remote controller and plugged into an extension cord only to find out that there were numerous sections of lights that were...
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1.0
Product
Balsam Hill Christmas Tree
I didn't like
  • Almost everything about your company
#1167773
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Second Balsam Hill Xmas tree purchase. First lasted me for many years, no issues, lost the tree in home flooding. Loved the previous product so ordered new tree from them, multi and clear lights on 11/18/17, it was on sale for $800.00. I received tree quickly, set it...
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1.8
Product
Balsam Hill Christmas Tree
I liked
  • Look of their products
I didn't like
  • No resolution of non-working defective lights on new xmas tree
#1163655
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The frosted tree is a mess!!!The flocking is small ( a couple millimeters) and it gets everywhere but on the tree. The tree storage bag is a joke with a cheap zipper that split open. The tree is beautiful once decorated but you will have that *** snow in your hair...
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4.4
Product
Balsam Hill Christmas Tree
#1155806
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Ordered 1st tree delivered damaged, returned tree and order a second tree never showed up, lost in shipment.Spent hours on phone trying to resolve and get credits. Don't shop at Balsam Hill! Ordered wreath's also damaged and had to return . Ordered 1st tree delivered...
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Product
Balsam Hill Christmas Tree
#1147422
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Not all the fluffing in the world will make what I got look like the picture of the tree I ordered.I will say the lights were nice, but the tree looks like something out of a Charlie Brown nightmare. Last year (my second year), a whole section of lights went out. But...
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Product
Balsam Hill Christmas Tree
#1147204
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Do NOT EVER buy a tree from Balsam Hill which I heard about from The Ellen Show. We had a section of lights go out the 1st year (2014) we had it and they agreed to replace the section. They NEVER did. The next year (2015) more lights were out. They still did not send...
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1.0
Product
Balsam Hill Christmas Tree
#1147153
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I've had a dozen calls with them now and they said maybe they can send me a replacement section in the fall of next year!!!!! The most inept, and appears to be unethical company I've done business with. Predicated on my experience, I would NEVER recommend anyone buy anything from Balsam Hill...
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Anonymous
Kevin Berg

As my issue with Balsam Hill progressed, I learned they were not maintaining records of 50% of the conversations we had and the commitments they made. Several times they claim...

Anonymous
Anonymous

Having the same experience right now, no customer service repsonse, sent the wrong tree sections so I can’t complete my tree

1.2
Product
Balsam Hill Christmas Tree
I didn't like
  • Being lied to about replacements being shipped to my home
#1146253
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Our company ordered a 15 ft christmas tree when it arrived we were missing the middle section of the tree.We were given the run around for a couple weeks and finally got the section delivered only to realize now we were also missing the piece that allows us to put the...
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1.0
Product
Balsam Hill Christmas Tree
#1146224
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To keep it short ordered a tree it came with a broken top..send another top it didn’t fit...called company asking for a whole new tree say have to send the whole tree back...talked to manager sending a new tree we have to return it once the new one come...check up on...
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1.0
Product
Balsam Hill Christmas Tree
#1145688
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