Product: Balsam Hill Christmas Tree Clear all filters (50 of 50 reviews match)
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Balsam Hill in Springfield, Massachusetts - Don’t waste your money!

$3000 spent on four Christmas trees, lights worked for two Seasons..... pure ***
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Review
#1725543 Review #1725543 is a subjective opinion of poster.
Product
Balsam Hill Christmas Tree

Balsam Hill - DO NOT BUY

1.9
Details
Spent $1100 on Christmas tree in 2015 (used 3 Christmases). This year in 2019 the plastic insert that holds the wires for lights broke making the tree only usable without the lights. When speaking to representative at Balsam Hill, she could not help in telling me where I could buy a replacement for it. Totally wrong. Go with a company that is either willing to sell replacement parts or tell you where to buy them (They refused on both counts). Like other reviews, Buy from a DIFFERENT company
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Review
#1720766 Review #1720766 is a subjective opinion of poster.
Product
Balsam Hill Christmas Tree
Reason of review
Damaged or defective
Preferred solution
Sell me the part I need or tell me where to buy one
Tags
  • Follow Through Customer Service Is

Don’t buy from Balsam Hill!!!

I ordered a 6.5 foot tree it is more like a 4 1/2 to 5 1/2 ft tree. I am 5 2 1/2 and I can touch the top of the tree. I’m extremely disappointed and would never order another tree from Balsam Hill. I had a 6 1/2 ft tree before which was truly a 6 1/2 foot tree. Not from Balsam Hill.
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Review
#1718423 Review #1718423 is a subjective opinion of poster.
Product
Balsam Hill Christmas Tree
Reason of review
Not as described/ advertised
1.0
Details
Balsam Hill - Horrible-Dishonest Company
My 9’ Colorado Mt. Spruce Tree after 2 years the entire electrical unit at the top burned out in the middle of Xmas season. Balsam Hill agreed to full replacement tree to ship in August. I revived a notice in October 2019 that the tree is no longer available and to...
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Review
#1712612 Review #1712612 is a subjective opinion of poster.
Product
Balsam Hill Christmas Tree
Cons
  • Customer service terrible
  • Whole experiance
  • Rude outsourced customer service department
Reason of review
Warranty issue
Loss
$1499
Preferred solution
Let the company propose a solution
Tags
  • Poor Service Recovery
I purchased a tree that was on sale for $849 and used a $50.00 coupon that Balsam Hill had provided me for a total of $799. The very next day, the tree went on sale for $799 but they would not honor the lower sale price because they said I already used a $50.00 coupon...
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Review
#1706400 Review #1706400 is a subjective opinion of poster.
Product
Balsam Hill Christmas Tree
Reason of review
Poor customer service
Loss
$50
Preferred solution
Let the company propose a solution

Balsam Hill - Poor customer service

1.8
Details
Received $1300 tree sale price. Top part damaged was unable to unpack extremely heavy tree -immediately , due to illness then surgery Found top part broken customer service offered to just send top - which was not availAble and they didn’t know when it would be. Now they want me to repackage entire heavy,difficult to manage tree to return to them. Asked for refund. Was refused because it was 2.5 weeks past the 30 day return policy. Very SAD and bad business. I’d never recommend or buy any product from them EVER
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Review
#1469348 Review #1469348 is a subjective opinion of poster.
Product
Balsam Hill Christmas Tree
1.3
Details
I'm writing this review today, January 22, 2019. In December 2015, I purchased a pre-lit Christmas tree from Balsam Hill. The on sale purchase price was $499.00. It was pricey, but based on the reputation of Balsam Hill, I felt the investment was worth it, to assist my...
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Review
#1455375 Review #1455375 is a subjective opinion of poster.
Product
Balsam Hill Christmas Tree
Reason of review
Bad quality

Balsam Hill in Burlingame, California - Worst quality and customer service ever

1.0
Details
Balsam Hill - Worst quality and customer service ever
Worst Christmas trees on the face of the planet. I will never give this company one more dollar of my money. Easy Plug Christmas tree cost several hundred dollars and failed after 3 years. Company has a very short warranty on lighting, and I've had Christmas trees that cost 10 percent of what I paid last 10 years. And at least if one of them didn't they didn't cost me much money. I spoke with a supervisor, and she was fully aware how low customer satisfaction is with the company's products. They just don't care, nor do they EVER respond to customer complaints on Yelp, BBB or other review sites. For the price this company should stand behind its merchandise, and it doesn't. Be warned, shop elsewhere.
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Review
#1439038 Review #1439038 is a subjective opinion of poster.
Product
Balsam Hill Christmas Tree
Cons
  • Price
  • Customer service
  • Quality
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund
1.3
Details
Bought a flip tree in 2017. Set up was easy and it looked awesome. Until I plugged it in and only half the lights worked. Called Balsam Hill techinical support who walked me thru some trouble shooting tasks, none of which worked. I was so disappointed and frustrated...
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Review
#1416762 Review #1416762 is a subjective opinion of poster.
Product
Balsam Hill Christmas Tree
Pros
  • Website
Cons
  • Bad product
Tags
  • Balsam Hill Complaints

Contact Balsam Hill Customer Service

Website:
www.balsamhill.com
Mailing Address:
50 Woodside Plaza, Suite 111
Redwood City, California 94061
United States
Phone:
(888) 552-2572
All Balsam Hill Contacts

Balsam Hill Reviews

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  5. 5 reviews
Balsam Hill reviews

Balsam Hill in Burlingame, California - Fraudulent misrepresentations fail to disclose hundreds of thousands of lighting failures they have with their overpriced tree. I paid $1200 and lights totally failed after two seasons of use.

1.0
Details
Lights failed after two seasons. Paid $1200 for tree. Refused to replace tree. Useless without lights. Sad thing is before they charge you these outrageous sums they fraudulently fail to disclose their long torchered history of this problem. Will bring class action.
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Review
#1412466 Review #1412466 is a subjective opinion of poster.
Product
Balsam Hill Christmas Tree
Cons
  • Fraudulent
Reason of review
Bad quality
Loss
$1500
Preferred solution
New tree or complete refund and something for all my aggravation