Product: Balsam Hill Christmas Tree Clear all filters (0 of 41 reviews match)
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Bought a flip tree in 2017. Set up was easy and it looked awesome. Until I plugged it in and only half the lights worked. Called Balsam Hill techinical support who walked me thru some trouble shooting tasks, none of which worked. I was so disappointed and frustrated...
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1.3
Product
Balsam Hill Christmas Tree
I liked
  • Website
I didn't like
  • Bad product
#1416762
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Balsam Hill - Fraudulent misrepresentations fail to disclose hundreds of thousands of lighting failures they have with their overpriced tree. I paid $1200 and lights totally failed after two seasons of use.

Lights failed after two seasons. Paid $1200 for tree. Refused to replace tree. Useless without lights. Sad thing is before they charge you these outrageous sums they fraudulently fail to disclose their long torchered history of this problem. Will bring class action.
1.0
Details
Customer service
Warranty
Product
Balsam Hill Christmas Tree
I didn't like
  • Fraudulent
#1412466
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BEWARE. You have been warned. Quite possibly the worst company I have ever dealt with. They sent us a defective tree, promised us a replacement, and never sent the replacement. Customer service is horrible and incompetent. Was on the phone with them multiple times for...
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StupendousOrangutan
StupendousOrangutan

Exact same experience. Intend to sue and institute class action

Product
Balsam Hill Christmas Tree
#1410693
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Like I said tree looks so beautiful the first year, (white tree) branches were coming off mountings to base of tree so I called and had the whole tree replaced. Great. Not!!!!! Two years later the same thing this time rust is bleeding through to the white branches and...
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1.0
Product
Balsam Hill Christmas Tree
#1408253
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Balsam Hill - Lights stopped working

If you enjoy spending hundreds of dollars for a product that lasts around 4 months, buy from this company. Customer service was horrible.
Product
Balsam Hill Christmas Tree
#1406694
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Ordered a narrow tree, didn’t like it upgraded to a full size for $1400. That’s when problems began. Wrong size sections, remote not working, new replacement section, lights not working. After numerous calls, reshipping parts, hours on the phone, Husband rigged...
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1.0
Product
Balsam Hill Christmas Tree
#1400256
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No where in the advertisement did it state that the tree was made out of plastic All they talk about is realistic branches A Fraser Fir is name of tree Don’t believe it I opened the box and found a plastic piece of crap Realistic is a joke Cheap looking plastic...
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Product
Balsam Hill Christmas Tree
#1365942
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We ordered a tree during their summer sale and it arrived in July.We left it stored until Thanksgiving weekend when we planned to decorate it. We took it out and set it up. The wheels were broken and wouldn't roll properly. Small ball bearings rolled out all over the...
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1.0
Product
Balsam Hill Christmas Tree
I didn't like
  • Defective merchandise
  • Lack of customer service
#1170878
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Bought first tree and found that remote did not work and when, after an hour of troubleshooting with two Balsam Hill technicians, bypassed the remote controller and plugged into an extension cord only to find out that there were numerous sections of lights that were...
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1.0
Product
Balsam Hill Christmas Tree
I didn't like
  • Almost everything about your company
#1167773
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Resolved
Second Balsam Hill Xmas tree purchase. First lasted me for many years, no issues, lost the tree in home flooding. Loved the previous product so ordered new tree from them, multi and clear lights on 11/18/17, it was on sale for $800.00. I received tree quickly, set it...
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1.8
Product
Balsam Hill Christmas Tree
I liked
  • Look of their products
I didn't like
  • No resolution of non-working defective lights on new xmas tree
#1163655
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