Featured Not resolved

This tree arrived and as we were putting it up I kept smelling a moldy -musty smell!After 3 1/2 hours of two adults putting it up and fluffing , I was certain it had been stored in a Damp Warehouse by Balsam Hill.

The 2 shipping boxes arrived were filthy w dust. Also after hours of fluffing the tree is skimpy at the center Post no matter how much you fluff. This center Post is really visible and looks cheap. You can see holes all through the top of it, very poor quality.

It was 1600.00 and I promise you it looks like Home Depot which is fine if it were 500.00. It stinks every time you walk by like a mildewed basement and when I called Customer Service, they said to air it outside for a few days so I said it's 11" tall! So I gave it a week and it still smells strongly . I asked if I could jus place a new separate order for a new tree a Vermont spruce (supposedly fuller) for 2,000.00 and pay for it in full.

As a new order it would ship right away within 3 days. Then they could mail me separate return labels and I could take this down and return the moldy tree for a credit, well no. In order for them to cover return shipping -you can't get shipping label unless it is an exchange. That means I would be getting the new tree after they mail me a shipping label, I then mail back the old tree and they process my return, then they will ship out the exchanged tree.

Ugh. It is Nov. 24, now I am sure it would take 3-4 weeks for this process. I just wanted to order and pay for a second tree period.

Then just return this moldy one and they could refund it. Really helpful right? So, I am returning this mildew infused tree with a whole upper section of lights out. I am going to buy a tree tomorrow from Hobby Lobby or a real one.

Buyer beware.Do Not Buy Anything you cannot see. Or this difficult to return in the event of a defect. Their ads are really misleading marketing in my opinion. They were not helpful and sent me a defective product, offered No Supoort at all.

Not even to fix the lights! Customer Service is an oxymoron at BH - they have nice young people who are instructed Not To Help you Solve a Problem.

Just like Cable Companies.i am so bummed.

This person wrote the review because of bad quality of balsam hill fraser fir christmas tree from Balsam Hill and attached a photo. Reviewer claimed that he or she wants Balsam Hill to read this review and look into the issue (if any).

If you have a chance, please immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Balsam Hill for you to read. This information may help you with your purchase decision.

Had an Experience with Balsam Hill?

Write a review


Terms of Service
Post Comment
Irving, Texas, United States #1250479

I bought a tree from HD 2 years ago for $80 and it still looks great.I have never heard of $1600 xmas tree.

That is completely ridiculous. Obviously, you made sure that someone else will have a great christmas with your $1600. Did you ever think that the more you allow yourself to be ripped off, the more people will try to rip you off?

I mean, REALLY, $1600 for a tree that you use once a year?Who are you trying to impress?

Hixson, Tennessee, United States #1245847

The Hobby Lobby tree I replaced with a BH tree was of much higher quality! Not to foget the absurdly high price tag of the cheaply made BH tree!!!

You May Also Like

Tophatter - Several Rings And 3 Chains Bidding Review Tophatter "I purchased about $130 worth of jewelry, thrill that I got such a great price through bidding. So far 4 rings came and Im about 90% sure 3 out of..." Read more Balsam Hill - Great store Balsam Hill "This is a shop for buy trees, there's no fees for ship the tree. I think it will be great for latinoamerica. this page have great products, but still have..." Read more WARNING!!! TRADESY IS INCOMPETENT! DEEMED AUTHENTIC BAG AS FAKE! SUSPENDED ACCOUNT AND KEEP BAG! Tradesy "I sold an authentic Chanel bag on tradesy. It was authenticated by my poupette. I am a reputable seller on ebay. The buyer returned it accusing it being fake. Tradesy..." Read more Balsam Hill - Shoddy product, bad service Balsam Hill "Shoddy product, bad service Got my Stratford Spruce.It looked nothing like the online photo, even after working the branches for 2-plus hours.Called customer service. Spent 2.25 hours online with "Jay,"..." Read more Trobbles to get my package at FedEx Fedex "Fedex disappeared with my package I was at an academic congress and I got a business book as a gift. This company sent me the FedEx book and emailed me..." Read more Mattress Firm - Great salesman, lousy mattresses Mattress Firm "Phil Hudson, the manager of the Plymouth, MA Mattress Firm, has been wonderful and solicitously professional, trying his best to get me not only a good deal but a good..." Read more Similitudeinc Dot Com - BTC ADDER SOFTWARE THAT IS WORKING FOR ME IN 2017 Similitudeinc Dot Com "I want to share my experience with what is called money adder software. I earlier came across Paypal adder in 2013 and lost several thousands of dollars buying different ones..." Read more Lazada Philippines - LAZADA PH Defective Phone Return Item Refused Lazada Philippines "hello, good day. bakit nyo di tinanggap yung return refund ko.meron akong mga screenshots please re-evaluate nag refer kayo sa lbc ng padala, eh nadelay ako ng padala kasi may..." Read more