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I'm going to keep it simple we purchased the Aspen Estate Fir, the most expensive tree. Received it in two damaged boxes.

Tree looks like it has been received by someone else, returned and sold again to me! We fought the battle and lost and we're stuck with a $1400 tree. Two sections of lights did not work. The remote did not work.

Their way of handling it was they were going to send me some strings of lights to replace the ones that were out. I bought a pre-lit tree good luck getting those lights off and replacing them with new ones. I didn't use it the first year, the second year I paid two girls to cut the lights off the tree, it took them all day long. So this is my second year using it and as I'm putting it up now I'm finding that some of the tips are just breaking off.

This tree is the biggest pile of horse manure I've ever seen. It's pretty but that's all I have to say that's good. You would be better off going to Lowe's and buying a Martha Stewart tree for $150 that works perfectly. This company needs to shut down!

Their customer service sucks canal water!

Their product is of poor quality! Never again!

Reason of review: Damaged or defective.

Location: Columbus, Georgia

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Guest

Glad yours at least looked nice....mine is a Charlie Brown tree.

Guest

Thank you for pointing this out to us and for bringing it to our attention. We apologize for the experience you've had so far. Kindly let us know how we can further assist you by sending us an email to social@***.com.

Guest

Thank you for that review! no one needs to waste that kind of money on bad product!

Guest

I'm so glad I read the review. I'm shocked that a replacement tree was not offered. I certainly won't be buying one and will tell others

Guest

thank you. you just made up my mind. Lowes or home depot it is

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