Tree was purchased in 2012 just before Christmas.Got the tree set it up everything was great and my wife just loved the tree.Second Christmas set up tree and the bottom E part of tree a section of the coloured bulbs didnt light up.
called Balsam Hill and they sent us a package of lights and told us to restring the section of the lights not working. Really how the *** am i suppose to do that.They wanted us to take apart the tree and basically put it back together with the parts they sent us instead of just sending us a whole new E section of the tree.Third Christmas in the process of setting up tree the A section of tree clear lights wouldnt light up keep in mind the E section hasnt even been fixed yet. Now we got a tree where the top n bottom lights dont light up.
will be calling Balsam Hill tmr wondering what they gonna get us to do now.very worried.
Reason of review: Poor customer service.
Preferred solution: we will send you guys back the A and E section of the tree and you guys send us a replacement instead of sending us lights and telling us the restring it our selves.