filters
state:
Show
city:
Show
product:
Show
Order a new tree 2 weeks ago, received wrong sections. No response, customer service located outside US. You can call and call as well as email and no one will give you an answer. Customer service states is an Order Processing Department issue, yet no way of getting in...
Read more
1.8
I didn't like
  • Customer service
#1146346
Reply to reviews
Dealing with this company trying to get a defective section on a $2000 tree fixed or replaced has been the absolute worst experience I've EVER had!!! I've been lied to, told a replacement tree, then section would be delivered to my home within days, and now, weeks and...
Read more
Anonymous
Anonymous

Having the same experience right now, no customer service repsonse, sent the wrong tree sections so I can’t complete my tree

1.2
I didn't like
  • Being lied to about replacements being shipped to my home
#1146253
Reply to reviews
Our company ordered a 15 ft christmas tree when it arrived we were missing the middle section of the tree. We were given the run around for a couple weeks and finally got the section delivered only to realize now we were also missing the piece that allows us to put the...
Read more
1.0
#1146224
Reply to reviews

Balsam Hill - Awful customer srvice

Balsam Hill
#1143262
My tree lasted for 3 years- on the 4th years lights stopped working. I paid 1200 for by baby California redwood 10 ft tree. Customer service wouldn't do anything. Do not buy from this company
Comment
Show

Balsam Hill - Perfect tree

Balsam Hill
#1139371
5.0
Details
I recently thought I was buying a tree from balsam hill and somehow I ended up on tree classics eswhat a nightmare. I wanted this xmas to be special with a balsam hill tree I'll have to wait till next year
Comment
Show
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website

Balsam Hill - Very rude getto service

Balsam Hill
#1139249
I tried all day to get through when I did it was to late to cancel. Very rude obnoxious employees wow you think balsam trees would be a respectable business
Comment
Show

Balsam Hill - Awful

Balsam Hill
#1136277
1.1
Details
Don’t buy into the hype. $1000 tree and lights don’t work. Customer service is a joke. Horrible warranty for expensive TREE! Never again. I will buy a $250 fake tree and buy a new one every couple years. Such a scam.
Comment
Show
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
To keep it short ordered a tree it came with a broken top..send another top it didn’t fit...called company asking for a whole new tree say have to send the whole tree back...talked to manager sending a new tree we have to return it once the new one come...check up on...
Read more
1.0
#1145688
Reply to reviews
We are putting up our 7' Balsam Hill tree for the 3rd year. Half the lights don't work and it's a combination of the gold and the color lights. I am 52 years old and have installed ceiling fans, outdoor lighting systems, replaced old fixtures with new ones, added LED...
Read more
2.7
I didn't like
  • Half the lights on the tree do not light
#1145291
Reply to reviews
Have purchased over $5,000 of merchandise over the years. Last two trees came with sections that did not light. Faulty. This company will do NOTHING to make it right with the customer, except to offer a replacement section, provided you go to the time and effort of...
Read more
2.8
I liked
  • Past trees past service
I didn't like
  • Current trees current service
#1145204
Reply to reviews
Bought a 500 dollar tree online. The tree came fast and were very happy for the moment but that feeling left very fast when we fluffed up the tree and had it look great for about 2 min. Half of the top section went out and spent about 2 hours tryin to get them to work....
Read more
1.5
#1144843
Reply to reviews
Order two christmas trees, but only received one of them with no explanation provided, no estimation on shipping of the 2nd one. When I contacted them, Customer Service provided many lies and run-arounds over the course of 3 days, but provided no actual information....
Read more
1.8
#1144156
Reply to reviews
The problem is, the small problems that have added up. It’s not just the shipping. It’s that the page advertised free shipping for the continental US without an asterisk to exclude Alaska. It’s waiting 5 days for a shipping label to return the first tree, to find out I...
Read more
1.0
#1143878
Reply to reviews
Spent $2,000 for a 10 ft flip tree It came and too did not light Called customer service and they were awful Finally told I could get a new tree on Thursday, 5 days later, and they are not sending it Called to check and they said the back office needed to approve it...
Read more
#1143413
Reply to reviews