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1.9 Based on 60 reviews
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  • Customers like
    • Website 10
    • Beautiful look 5
    • Customer service 4
  • Customers don't like
    • Lack of customer service 26
    • Defective merchandise 14
    • Customer service follow through 10
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Avoid this company! They tell you one thing and do other and then got very, very aggressive and shouty, kept saying 'I am not trying to argue with you'. Such poor, poor customer service. A dissatisfied customer, spend your hard earned money with another company that is trustworthy and cares.

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Called Balsom after we received our new tree. The bottom part of tree the lights did not work at all. They said they would ship a new section out. They called back couple of days later and said section will not be manufactured until fall(october). These people have a lot nerve taking all my money and leaving us with a defective product right out of the box. Would not recommend this company at all. Now we can't check the tree to see if we... Read more

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Balsam hill is a great company. I got wonderful customer service. There new thing is to delight every customer. I had bought a tree and in transport it got damaged and i called and they shipped me out a new one right away and had me donate the other one and send copy of receipt. It was so easy and great customer service. I will continue to buy from Balsam hill. The tree was so realistic and real my guests thought it was a real tree. I also had... Read more

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I ordered a tree during Thanksgiving. The tree never arrived. I had to work with the Better Business Bureau to receive a refund. Thankfully the BBB helped me. It is hard to believe that a company such as Balsam Hills specializes in selling Christmas is unable to deliver product and then falsifies information to the BBB instead of telling the truth. Balsam Hill stated in their response to my complaint that they had talked with me and worked with... Read more

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Balsam Hill - Great store
1 of 2

This is a shop for buy trees, there's no fees for ship the tree. I think it will be great for latinoamerica. this page have great products, but still have a bad BAD resources pictures. they are weird. The page have an article of christmas trees. Who says "One of the major benefits of buying an artificial tree is that it can become a long-term investment. As long as you plan on keeping the tree for more than one holiday season, we recommend... Read more

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I ordered a tree 28/11/15 the tree came 04/12/15 only it was the wrong tree. Telephoned to ask for the tree to be picked up and ours delivered. The tree was picked up but no tree delivered. After numerous telephone calls and promises I cancelled my order on the 17/12/15 and demanded my money back (which I was told could take 14days) I did receive my money back after a week which I was most surprised at. The trees might be amazing, the customer... Read more

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Last year we decided to order a new tree through Balsam Hills. We spent alot of money on it, but with it having a 10 year warranty we thought it would be worth it. Well after we finally did receive it and put it up, and plug everything in the center section lights did not come on. Finally after about 10 minutes they did come on. This happened everytime we turned it on, but thought oh well. Then this year the same thing happened, except they... Read more

Was this review helpful? 3 1

Ordered my tree Dec 7th with 2-day FedEx delivery. Today is Dec 20th, and still no tree for Christmas. I've called twice, but Balsam has no idea where the tree is! They think they gave it to FedEx, but there is no tracking number!! So not only did I spend top dollar, and not receive my tree for the holiday, but how the heck am I going to return a product that I never actually received? The people on the phone are nice, but they don't... Read more

Was this review helpful? 2 0

Bought tree last Christmas. Put up this year and the top section doesn't light. called Balsam a week ago and told a replacement section would be sent out on Monday 2 day. It is a week since I called and they still can't give me a straight answer. This is $500 tree and no excuse in the world why they can't send me this replacement part. Christmas is next Friday and I will not be putting my tree up at all because of this. Horrible Customer... Read more

Was this review helpful? 3 0

Balsam Hill Australia seem to have same issues as USA. Purchased a tree, only half of it arrived. Have contacted them six times in 10days and keep being told that someone will contact me, but of course no one has. Today my husband told them we want a refund...and you guessed it, "someone from our accounts department will ring you", but of course they haven't. They have totally ruined our Christmas tree experience for this year, after paying... Read more

Was this review helpful? 3 1
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