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1.0

We received the wrong tree called the same day and expressed we needed the correct tree before the next weekend for my grandsons christening. They said they would send it 2 day Fed Ex called the following Monday and was assured 2x that it was being shipped 2nd day.

No tree all week then Friday received an e-mail the order was being processed that day (what) called BH and they said tree was on truck nothing they could do 5 to 7 day delivery. No tree for christening so I called tonight (Wed) and they say it shipped today even though it was on the truck last Friday being shipped.

Not sure if we will have a tree at Christmas. You can't be more incompetent as a company.

Reason of review: Order processing issue.

Preferred solution: Deliver product or service ordered.

Balsam Hill Cons: Whole experiance.

Location: Hollywood, Maryland

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