Balsam Hill - Worst experiance with a company ever
We received the wrong tree called the same day and expressed we needed the correct tree before the next weekend for my grandsons christening. They said they would send it 2 day Fed Ex called the following Monday and was assured 2x that it was being shipped 2nd day.
No tree all week then Friday received an e-mail the order was being processed that day (what) called BH and they said tree was on truck nothing they could do 5 to 7 day delivery. No tree for christening so I called tonight (Wed) and they say it shipped today even though it was on the truck last Friday being shipped.
Not sure if we will have a tree at Christmas. You can't be more incompetent as a company.
Reason of review: Order processing issue.
Preferred solution: Deliver product or service ordered.
Balsam Hill Cons: Whole experiance.
Location: Hollywood, Maryland
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