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1.8

First of all, their products are grossly over priced and are not even that nice. I order a Christmas tree and a tree skirt. Tree was $750 (I don't know what I was thinking ordering it in the first place!). Before receiving the tree, I knew I would be returning it. Called customer service to ask for RMA number and pre-paid shipping labels. First, they charge $50 per box (tree came in 2 boxes). I asked if I could get the labels and not use them if I can a better shipping rate elsewhere. They said - once the labels are order, you have to pay for them even if you don't use them!!!! How insane is that?!

Tree skirt was $300 and it wasn't even that nice, it was huge and ugly, not a good quality.

DON'T use this website, I highly advise against it!

Reason of review: Poor customer service.

Monetary Loss: $120.

Location: Blue Island, Illinois

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Thank you for sharing your feedback with us. While our goal is to provide the highest quality when it comes to customer service and products, we are sincerely sorry to hear that your products did not meet your expectations.

Should you wish to proceed in returning your tree, you may choose to use our return shipping labels for a $50 fee per carton or your preferred shipping method at your expense as stated in our return policy which you can find here: http://www.balsamhill.com/returns.asp.

We are eager to find the best solution and we would like to review the correspondence that took place with our customer service team. Please feel free to send us an email with your Order ID to social@***.com.

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