Balsam Hill Phone Numbers and Emails

Toll-Free Number:

  • (888) 552-2572

Balsam Hill Email:

Customer Service
Send Message
Is this your business?
PissedConsumer Club

Contact Information

Balsam Hill Website:

Balsam Hill Help Center:

Corporate Office Address:

Balsam Hill
50 Woodside Plaza, Suite 111
Redwood City, California 94061
United States

Balsam Hill Customer Service Reviews

1.3 / 5
Bad
Erin S Xsm
Master bulbs run the tree and you cannot buy them anywhere. That’s BS for such an expensive tree.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

DoTwo master bulbs blew on the bottom of my tree. This controls all strands on the tree and you cannot find them anywhere!

The sites they give you thru customer service do not sell them. Come to find out they actually do not sell them.

Thats bad service and frankly poor quality as my tree from target thats ten years old still freakin works. Low bar, Balsam Hill.

Read full review
Cindy C Dse
Terrible product
stars-rating stars-rating stars-rating stars-rating stars-rating
1.7

Just a warning: I got scammed by the Balsam Hill company. I bought a tree on sale for $1800.00 and less than a year later, most of the lights went out.

They gave me a very hard time about replacing it and even suggested that I go to Home Depot and buy more lights to put on there. Finally I got them to replace it but they wanted the original tree back. My poor husband and I had to wrestle a 9 ft tree into 2 refrigerator boxes and return. They then sent me a replacement tree that was $300.00 cheaper because mine was out of stock.

The new tree lights lasted 1 year again! That time when I called they said we dont warranty replacements. So in other words, they replaced my defective tree, with another defective tree. Their customer service is horrible.
I would never buy anything from them again.

We thought we were investing in a tree to last for many years. Not the case. This year we are going to cut all of the lights off and restring. We have to try to get our moneys worth.

For 2 older people, this is very difficult work. Very sad that they do not stand behind their products.#balsamhill

Read full review
Maribeth D Umc
Unhappy with customer service requested
stars-rating stars-rating stars-rating stars-rating stars-rating
2.8

I purchased 2 strands of garland recently. On the day they were delivered, I received a coupon code for an additional 10% off a purchase.
When I called the customer phone number, I had the displeasure of speaking to Maria, who was rude and unhelpful.

All I would like is a 10% adjustment on the order I just placed. (Order #J10025****)
It's not a lot to ask.
If your company is not willing to do that, as Maria told me, I have then purchased my last Balsam Hill product.

You can go ahead and take me off all your mailing lists. With what you charge for your products, the level of customer service ought to be way higher.
What happens next is entirely up to you.

Read full review
Cindy C Dse
To save others heartache and money
stars-rating stars-rating stars-rating stars-rating stars-rating
2.9

Just a warning: I got scammed by the Balsam Hill company. I bought a tree on sale for $1600.00 and less than a year later, most of the lights went out.

They gave me a very hard time about replacing it and even suggested that I go to Home Depot and buy more lights to put on there. Finally I got them to replace it but they wanted the original tree back. My poor husband and I had to wrestle a 9 ft tree into 2 refrigerator boxes and return. They then sent me a replacement tree that was $300.00 cheaper because mine was out of stock.

The new tree lights lasted 1 year again! That time when I called they said we dont warranty replacements. So in other words, they replaced my defective tree, with another defective tree. Their customer service is horrible.
I would never buy anything from them again.

We thought we were investing in a tree to last for many years. Not the case. This year we are going to cut all of the lights off and restring. We have to try to get our moneys worth.

For 2 older people, this is very difficult work. Very sad that they do not stand behind their products.#balsamhill

Read full review

Summary of Balsam Hill Customer Service Calls

105 TOTAL
CALLS
06:13 AVG CALL
DURATION
26% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Balsam Hill?

Shipping and Delivery Question:

  • “Have not received my orders”
  • “Tree was not delivered”
  • “Asking when to expect delivery of an order”

Request for Information Question:

  • “Question about an out of stock item?”
  • “Question about a purchased tree”
  • “Can I still buy a Christmas tree at cyber week price December 1?”

Product/ Service Question:

  • “Faulty Product”
  • “Not satisfied with purchase the collar is damaged”
  • “LIGHTS DONT WORK!!”

Return/ Replace Question:

  • “Return forms”
  • “Purchase replacement white bulbs for wreath ordered 2015”
  • “Replacement lights”

Payments and Charges Question:

  • “Fraud suspicion”
  • “I want to talk to someone about purchasing a tree with a coupon”
  • “To see if you can do payment plan”

Staff Question:

  • “Customer service”

Cards Question:

  • “Couldn't order - gave credit card info for blue spruce 6' tree”

Refund Question:

  • “Refund on a tree”

Other Question:

  • “Buy tree on television”
  • “Information”
  • “Cant get tree apart for storage”

About

Summary

Balsam Hill is a producer of artificial Christmas trees. Company was founded by Thomas Harman, because one of his relatives was allergic. Balsam Hill created all trees very similar to real items and they help to create holiday atmosphere in every house. Balsam Hill products are usually used by designers of popular TV shows and channels. In order to check quality of products, customers can order branch sample kit and decide whether they want to have Balsam Hill Christmas tree. Sample kit includes True Needle sample branches from all trees available. Balsam Hill offers not only artificial Christmas trees but wreaths, garlands and Christmas decorations.

Balsam Hill reviews and complaints

Balsam Hill is ranked 634 out of 3737 in E-commerce category

Area Served

USA, Worldwide, Canada

Payment Methods

VISA

Compare Balsam Hill To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Frontgate image
145 reviews
1.9
Bethlehem Lights image
94 reviews
1.9
Tree Classics image
8 reviews
1.6
Write a review
Do you have something to say about Balsam Hill? What happened? What can we help you with?
Submit review Don't show this popup