Balsam Hill Complaints and Reviews

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Balsam Hill
Main address: 50 Woodside Plaza, Suite 111 94061 Redwood City CA
888-55-BALSAM (888-552-2572), , customerservice@balsamhill.com
  • 13 complaints
  • $7.2K claimed losses
  • $556 average
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  • Jan 08
  • Shopping
  • Knoxville, Tennessee
  • Christams Tree
  • 2
  • 2
  • 44

I just received my 7 1/2 ft tree. I opened one box and knew immediately that I had to return it. It is one of the worst looking trees that I have ever seen. I had to spend $100 to return it. No apologies. No I am sorry you did not like our tree. Bad customer service. I am never shopping there again. I will buy my tree and wreathes elsewhere. I thought they would be accommodating and... Read more

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  • Jan 06
  • Customer Service
  • Hayward, California
  • Artificial Christmas Trees
  • 2
  • 2
  • 56

I purchased a 5' 5" tree from Balsam Hill. It came with a bag for off season storage, but I cannot fit the tree sections into the bag. No instructions were included with the tree. I called Balsam Hill for help and learned that I did not receive straps with which to reduce the diameter of the sections so that they could fit in the supplied bag. Balsam Hill simply told me that they would not... Read more

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  • Dec 29, 2013
  • Customer Service
  • Boston, Massachusetts
  • Defective Tree
  • 5
  • 5
  • 51

If Customer service is the face of a company, I hope that is not true for Balsam Hill as it would mean that they don't give a darn. When ordering a pre strung christmas tree in 2012, I was told that yes, the tree they suggested I purchase has branches strong enough to hold the heaviest of ornaments. After ornaments falling from said branches that were not being able to hold them, I realized... Read more

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  • Dec 09, 2013
  • Online Shopping
  • Artificial Tree
  • 1
  • 1
  • 49

I purchased a 7 1/2' Baby California Baby Redwood with clear lights from Balsam Hill which arrived at the end of October. I have been traveling and did not open the boxes until last week. The tree looks NOTHING like the online photos and does not meet the description. The branches are "sparse" , not full as depicted and the trunk is industrial looking, not realistic at all. I spent hours... Read more

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  • Dec 02, 2013
  • Products
  • Los Angeles, California
  • Noble Fir
  • 1
  • 1
  • 72

We received the top of the line Nobel Fir tree retailing for $1,400 and on sale for $800- roughly 2 Christmases ago. Once unpacked, it had a slight lean to one side. After the first year of owning it 25% of the lights did not function as promised, so we had to go out and buy lights to fill in the areas that were dark. By our second Christmas(last Christmas), 90% of the lights did not function... Read more

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100% FULL

  • Nov 29, 2013
  • Online Shopping
  • Norway Spruce Narrow Tree
  • 3
  • 3
  • 94
Balsam Hill - Deceptive Advertising
1 of 2

After reviewing the beautiful selection of trees on the Balsam Hill website we decide to splurge and order the 7.5 ft., narrow Norway Spruce pre-lit tree. Sadly we are replacing a Manhattan Pine purchased from K-mart 12 years ago. We were shocked when we put up the first section but kept trying to convince ourselves that it would be okay. However after the 2nd section it became painfully obvious... Read more

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  • Nov 27, 2013
  • Online Shopping
  • Artificial Tree
  • 2
  • 2
  • 114

Please read ahead of time their warranty and refund policy before you purchase from Balsam Hill. If the product is defective on arrival you will have to be at the mercy of their warranty process. When I unpacked our tree, we received exactly what I ordered, a beautiful Colorado spruce. But one whole section didn't light. The problem is internal in the trunk. I called and told them the problem and... Read more

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  • Sep 16, 2013
  • Online Shopping
  • Online Retail Christmas Trees
  • 105

Purchased top of the line($$$$)Christmas tree from Balsam Hill that has defective branch, where it was not attached to the tree trunk at point of manufacture. I contacted their customer services, provided pictures and video of the damage so they can clearly see that it is covered by the manufacturer's warranty against construction defects. Their customer services send me a package containing a... Read more

Was this review helpful? 4 0

  • Jan 18, 2013
  • Landscaping and Gardening
  • Chicago, Illinois
  • Noble Fir
  • 2
  • 2
  • 165

Do not trust this company under circumstances. And by all means, do not expect customer service that is common with top-of-the-line products. We purchased a 9' Noble Fir just after Christmas. Upon arrival, I noticed that the first section of the tree did not lit up fully. First call to technical help was unsuccessful as the service rep couldn't find the installation manual and insisted the... Read more

Was this review helpful? 2 0

  • Dec 09, 2012
  • Products
  • Toronto, Ontario
  • Artificial Tree
  • 157

Ordered a tree on November 28th and VISA payment taken on November 29th with delivery date of December 4 - 7. I would not have minded up to one week late, BUT, I have just spent 4 days of getting the most incredible runaround ever! No shipping information, no tracking number, no one to speak with, other than Customer Service Reps who write up "tickets" (there are at least 6 for me now, pretty... Read more

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