Submit ›
1.9 Based on 44 reviews
Respond to your
  • Customers like
    • Website 8
    • Beautiful look 4
    • Customer service 2
  • Customers don't like
    • Lack of customer service 26
    • Defective merchandise 14
    • Customer service follow through 9
More Less

Bought 2 48" wreaths, 3 garland and one tree. Hefty amount. One of the wreaths does not light. Have had all for two seasons. Called and was told I could PURCHASE strands to replace those not working. No guarantee after 30 days out of the box. Anyone else read that little piece of information?? Would NOT purchase anything from Balsam Hill. Add comment

  • 16 hours ago
  • Online Shopping
  • Wreaths
  • 39

I just experienced the same prolem. I or dered a 36"wreath and got a box that measured only 25". The first CS person was willing to exchange but I would have to wait 24 to 48 hrs for a return label. Didn't happen and an email saying I should fluff it came instead. "in other words stretch it out like "Gumby" or visit your hairdresser from th 80's or feed it a wreath enhancement pill you get... Read more

Was this review helpful? 0 0

Do not buy from this company. They don't stand by their product and customer service is awful. Our lights worked one year and they refuse to correct the issue. Every year it makes me so sad to look at our tree. This year almost the entire tree is dark. For such an expensive tree it is criminal that they won't assist in any way. Add comment

  • Nov 24
  • Online Shopping
  • Las Vegas, Nevada
  • Balsam Hill Artificial Christmas Tree
  • 228

I bought a tree after Christmas last year and when I set it up for this year the bottom part of the lighting did not work! I've had to call six times so far and the problem is still not rectified! I have to call again today because they promised to send a new bottom part! I'll be lucky to get it by January! Not Happy! I was planning on buying another Tree but I wont be buying it from them! For... Read more

Was this review helpful? 0 2

  • Nov 22
  • Online Shopping
  • Fort Worth, Texas
  • Blue Spruce Prelit Christmas Tree
  • 236

Reactive versus proactive. Refused to resolve problem last year and now conveniently out of warranty. Refused to do the right thing. 1 string of lights burned extra hot & then went out. Tried to call last year & no one could tell me why & suggested I "replace bulbs." Did not bother to tell me it was still under warranty. Tried that this year & replaced fuses still an issue. ... Read more

Was this review helpful? 1 0

  • Nov 20
  • Online Shopping
  • Salt Lake City, Utah
  • Balsam Hill Artificial Christmas Tree
  • 353

I purchased one of their trees which was delivered earlier this week. We put it together and it is CHEAP! It looks nothing like the trees on their web page. There are huge spaces between the branches and the branches are flat. DO NOT BUY FROM THEM! I emailed their customer service and they did not reply. I purchased one of their trees which was delivered earlier this week. We put it... Read more

Was this review helpful? 3 0

  • Nov 17
  • Online Shopping
  • Balsam Hill Artificial Christmas Tree
  • 563

Balsam Hill is the banner brand of the e-commerce Christmas empire owned by Thomas MacMartin Harman II. Harman's other brands include Balsam Hill's primary competitors 'Tree Classics', also 'Treetopia', 'Triumph International Inc.', 'Creative Christmas LLC,', 'Heavenly Holidays, LLC' and 'Christmas Tree Market'. If you're in the market for an e-commerce Christmas Tree or holiday decorations,... Read more

Was this review helpful? 2 0

  • Nov 05
  • Products
  • Rhinebeck, New York
  • Balsam Hill Balsam Fir Christmas Tree
  • 350

Delivered with a broken stand a year ago, part has been "backordered" for 11 months. I get quick responses to emails, but empty promises. The first email in January said it would be as soon as possible. I contacted them in September, and was told I would have the item by end October. I contacted them yesterday, and am told it will ship "soon". Their communications are in somewhat broken english,... Read more

Was this review helpful? 1 0

  • Sep 23
  • Online Shopping
  • Orlando, Florida
  • Balsam Hill Outdoor Lit Jack-O-Lanterns
  • 364

I placed an order on 9/12 for two items --- the status in the account still shows "processing 11 days letter. I have called twice - told one item shipped -- ( have not received an email or tracking # confirming it was shipped) and the other would go on 1 day ago (and still no email for tracking #). Unfortunately one of the items I had ordered two of and now they are saying its "out of stock"... Read more

Was this review helpful? 3 0

  • Sep 20
  • Online Shopping
  • Delhi, Ohio
  • Bh Balsam Fir
  • 904

I have two Balsam hill trees,the first one works fine it has the traditional string multi-colered lights.The second one has the plugs in the pole.I had some problems with it,the top section worked fine for awhile then kept going out.I would shke it and sometimes it would come back on.I called Balsam Hill they said to take pictures of the tree and e-mail the pics to them.I did and they promptly... Read more

Was this review helpful? 3 0
Did not find what you were looking for?
You are reading about Balsam Hill.
Filing a new complaint about